iiieunciii
Maplewood,#2Author of original report
Mon, April 11, 2011
My worries were resolved this weekend. My stuff was delivered well and there was extra charge of $75 for stairs which I understand it well. Basically, this company makes me very worried for 3 weeks until my stuff was delivered becuase of the bad communication/update/interaction with me. I had been calling them almost every day around one week after my stuff was picked up. As you know, there are so many horrible stories about a fraud occured by the scam moving companies. I can guarantee that LowCountry Van lines are not a scam or fraud. They do their real business and you will receive your stuff. Just need to be paitent. If the company was good to communicate with me, letting me know that where the truk was. I woudln't write this report on this ripoff website.
Let me review more detail here. First, Frank whom I talked to first was well-engaged with me. Actually, he made me to decide to choose this company because he spoke very reasonable. Unfortunately, a couple of his promise didn't turn out being real, but I guess each individual has their role in the company and I assume that there wasn't enough communication between parts. Only looking at their performance including wrapping stuff, loading and unloading stuff, I can tell that they did a good job. The whole thing that I suffered thorugh the moving period (3 weeks) was the fact that I didn't know where my stuff was and when it was going to be delivered. If the company improves the communication with customers better, lowcountry van lines can have more acuisition in the moving business.
Again, I say here that LowCountry Van Lines is not a scam, actually a real company that does a good job. Please interact with customers better!!
iiieunciii
Maplewood,#3Author of original report
Thu, April 07, 2011
I almost gave up calling the company. But, I tried one last call this morning (April 7, 2011) and received a call to know that a truck will be here within this weekend. It took total 20 days to get a phone call back and know when the delivery will happen. and it took total 23 days to get my stuff back if this delivery is completed on Sunday (April 10th, 2011). It has been a long and very nervous period for me not to know where my stuff is and when it's going to be at my place, or delivery would really happen. I agree with the fact that this company really has communication issue with a customer. But, I regret that I wrote up too detail about workers. I shouldn't have done that. I apologize two workers, Frank and Yulanda. Now, I am really hoppoing to receive my stuff back by this weekend. I will write one last review after receiving every my stuff and completing my moving. This final review will be objective and focus on the company performance.