Shawangunk
Middletown,#2Consumer Comment
Thu, April 26, 2007
... it may help to NOT blacklist the Lowes employee in the manner in which you have. First, why should someone else be responsible for fixing this guy's mistakes without you first giving him the opportunity to do so himself? Second, seeing as how your actions have delineated yourself as a "problem customer," why would anyone else want to set foot in your house to tackle these issues? If you want to resolve such problems, you must give them a reasonable opportunity to do so, without all the drama. The more hoops you give them to jump through, the longer it will take for you to find a resolution, if at all.
Terri
Battle Creek,#3Author of original report
Thu, April 26, 2007
I never said no one from Lowes was allowed back at my home. I only said that the employee who I'd had all the problems with was not welcomed to return. As Lowes has many employees & as I've already had so many problems with this person, then obviously it would be in Lowes & my best interest to have a different person, preferably a district manager, come in to investigate this situation.
Terri
Battle Creek,#4Author of original report
Wed, April 25, 2007
Lowes can easily fix this problem in several ways. To start with, Lowes has more than 1 person in their cabinet department who could come out to our home. I only said that the Lowes employee who gave me all the static was not welcomed, not that no one from Lowes was welcomed here to investigate.
Shawangunk
Middletown,#5Consumer Comment
Wed, April 25, 2007
How exactly is Lowe's supposed to fix your problem when you will not allow them back in your home to do so? You cannot cry "rip off" when you do not make a reasonable attempt to cooperate with the other party and allow them to make an effort to correct the situation. It sounds like you've already burned your bridges in dealing with Lowe's. It is probably best to return all your cabinets and buy them elsewhere.