- Report: #876950
Complaint Review: lowes - middlefield Ohio
Reported By:
denny -
goodyear, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
lowes
mcdowell st goodyear az. middlefield, Ohio, United States of America
Phone:
Web:
lowes.com
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lowes kraftmaid cabinets redress middlefield, Ohio
we prepaid lowes, goodyear az. for kraftmaid cabinets(kitchen and bath) over 9000 $. one day install began 4-11-12. items were damaged(mars, scratches, missing bumpers, pit marks, cracked screw holes and indentations). bath cabinet would not fit. we have NO kitchen, bath,appliances, counters or water! prepaid appliances, custom granite sink and fixtures can not be installed. replacement cabinets arrived 4-25-12! these are worse than others! we are forced to eat out daily because we can not use kitchen this cost will be redressed by lowes/ kraftmaid! wife has waited 45 years for a cherry kitchen! we are destroyed psychologly by this situation! seamless and simple( lowes/ kraftmain mission statement in part)I THINK NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DENNY AND BARB goodyearaz.
2 Updates & Rebuttals
denny
goodyear,Arizona,
USA
lowes/kraftmaid remodel
#2Author of original report
Thu, February 28, 2013
a one day kitchen and bath replacement was scheduled by lowes/ kraftmaid on 4-11-12! all old components were removed on 4-10-12. as of 2-28-13, we( the owners) are still waiting for consumation of the remodel! unacceptable quality and many other issues were the root causes. we were without ANY water, cooking, refrideration facility for 30 days! finally we gave up and returned back east to our other homes! this is all documented and true! we have formed an ad hoc coalition to redress this enigma!!! d.v. mcaran 419 554 4090 we welcome all comments thank you! d.v. mcaran 4195544090
Carrolf
Ocala,Florida,
United States of America
What happened to the existing?
#3UPDATE EX-employee responds
Thu, January 10, 2013
As a 10+ year designer with Lowe's I have some questions. You imply that your home was already being lived in. Right? If so, what happened to your existing kitchen & bath cabinets/countertops?
Lowe's install policy is that customers make sure that their space/s remain intact & functioning until Lowe's, together with the property owner, have approved all components as ready to install. If any item/s need to be replaced Lowe's/KraftMaid do everything they can to expedite such.
This process keeps the Owner from being inconvenienced.
