LTB Autosports
United States of America#2REBUTTAL Owner of company
Sat, March 05, 2011
Our policy clearly state that we don't accept items that has been removed from the box, the reason we have that policy is to make sure that the customer doesn't ruin the item especially when it is sensitive electronics. We sold the item based on the information we received from the manufacturer ( PIAA ), PIAA made a mistake, we are not at fault.
The customer received an appolpgy from the manufacturer ( PIAA ) that they made a mistake and listed his vehicle on their application guide, PIAA also agreed to take back the item for refund , we gave the customer an RMA # and he did return the product for full refund.
Issue solved and the customer is happy, he got his money back and we got credit back for the item from PIAA.
LTB Autosports has sold over 15000 items on Ebay and received 99.4% positive feedback, currently we are a TOP RATED seller on Ebay.
Mel
Annandale,#3Author of original report
Tue, October 26, 2010
LTB Autosports issued me an RA number for this product. I consider this matter to be resolved.