Melissa M
Bannockburn,#2UPDATE Employee
Wed, December 02, 2009
Dear April,
We are so sorry! On behalf of The Lakeside Collection, I am extending my sincerest apologies for the inconvenience you have experienced due to the cancellation of some of your items and for our hold times being delayed. I understand how frustrating this can all be, especially so close to the Christmas Holiday.
I am sure I can help you with the rest of your order. If you don't mind, please send me your contact information at [email protected] and the best time to reach you. If you also send me your Lakeside account information I will do all the research before contact you as you really have done too much waiting on us already.
If you placed your order online using a credit card, be assured we do not charge your credit card for backordered or canceled items. We only charge for items as they ship.
I really understand your disappointment in our order process as well as the frustration you experienced in our long hold times during this busy holiday time. I am so sorry we did not take better care of you and I hope to make it up to you when I receive your contact information.
Sincerely,
Melissa Martinez
Customer Care Specialist
The Lakeside Collection