Complaint Review: Lucas Car Care TRUSTED BUSINESS | Ripoff Report Verified™ ..businesses you can trust. Since 1988 striven to be the finest auto repair facility in the greater Houston area serving customers with quality workmanship respect and integrity. Lucas Car Care Customer Satisfaction Commitment: 100% Money Back Guarantee. - Internet Internet

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to Lucas Auto Care for its commitment to excellence in customer service.

In discussing customer service with Lucas Auto Care, Rip-off Report is convinced that the company is indeed committed to their customers satisfaction. They work diligently to resolve all customer complaints and ensure that each is thoroughly amended. In contacting Rip-off Report, Lucas Auto Care has shown their proactive nature towards customer service, and their desire to be the best company in their respective industry.

Lucas Auto Care prides itself in being the best independent automotive repair facility in the Greater Houston area, employing only the best Bosch L2 Master Trained , ASE Certified technicians. These technicians will only be as good as the tools at their disposal, which is why Lucas Auto Care is equipped with the latest technology in the automotive repair industry. From the in-ground dyno to the Hunter Laser Alignment equipment to the on-car brake lathe, they ensure that their employees have every tool possible at their disposal to ensure that any job can be completed above industry standard in an efficient manner.

Lucas Auto Cares owner, Tyger Lucas, spoke directly with Rip-off Report to further voice his stance on customer satisfaction. He stated that his company stands by all services rendered with a 100% Money Back Guarantee, and that his goal is to make each and every customer who passes through Lucas Auto Cares doors feel like family. Mr. Lucas alluded to Lucas Auto Cares A rating with the Better Business Bureau and the positive ratings on Google, Yahoo and CitySearch (among many others) as an indication to the companys level of commitment to customer service. He has stood by his motto created for Lucas Auto Care in 1988 that he still believes in today: On the first visit, our customers are treated as royalty, and after that they are treated as family. As service professionals, we treat our guests and employees with respect and dignity. Mr. Lucas believes that his personalized service adapted for his customers makes all the difference in the world, especially in the automotive repair industry. He personally phones each customer in order to follow up with their most recent service to ensure that they were completely satisfied with their experience.

When a customer complaint should arise, Lucas Auto Care deals with them very seriously. The top priority is to rectify the situation with the customer and to ensure that the issue is dealt with professionally and with care. Lucas Auto care accepts the occasional customer complaint as constructive criticism, as uses them as tools to further build and improve upon their already stalwart customer service policies. Mr. Lucas ensures that his top priority now and moving into the future is the satisfaction of every customer, every time.

To summarize, after our review, which included both discussions with Mr. Lucas and the complainants who we emailed, Rip-off Report is certain that Lucas Auto Care is committed to quality service and the satisfaction of their customers.

After all, how could you not do business with a company that made the following commitment The offer a 100% money back guarantee and 18th month warranty on all parts and service and they pride ourselves in customer satisfaction. If this is not true, Rip-off Report will be the first to know.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Lucas Car Care lucas car care  Cypress,Texas Internet  

About 2 Yrs. ago I took a car to Lucas Auto Care because I was losing peddle when trying to stop. I had just bought the car for an emergency car when others were being repaired. They told me that the wrong fluid was used and that the system would need to be drained and flushed. As they looked at it more I was told about further repairs that were needed. I proceeded to have the repairs done.

They repaired/replaced almost the entire braking system. Entire cost-$2168.00!!! I drove the car after the repairs for about 1000 miles and then parked it, only using on occasion and really not much. I was trying to fix up the car to give to my daughter, when I found that the brakes were not working again. I took the car back to Lucas Auto Care because the brakes should have been under warranty. They found punctured brake lines that needed replacing, which they did. When they were done with that they decided it needed a new master cylinder and the job would be an additional $1350.00, I reminded them that the master cylinder should be under the warranty.

They checked and said yes it was and all I had to pay was labor ($40.00). During the phone conversation with Thomas about the master cylinder I asked outright if they replaced the master cylinder would the car be done and ready to pass inspection. He told me that he didn't know about the rest of the car but he assured me that the brakes and emergency brake would be functioning fine and ready for state inspection. I was called and told the car was done. When I got there they were rushing around with different customers. Joe gave me my bill, which I paid, and said I had a good hard peddle. I took the car and discovered that it had a hard peddle (it was like driving my old '65 Chevy PU with manual brakes) I literally had to stand on the brakes to stop. Looking over the invoice when I got home I discovered that there were other repairs that were needed and I was not told about.

The invoice states that the customer declined repairs needed to make the car safe. I was not informed of these repairs, had I known about the additional repairs I would not have had any of the work done, the car just isn't worth it. The invoice also states that I need a power booster, which is why the brakes are so hard. So I feel that naturally they are going to find something that is not covered under warranty. The power booster is not and what will be next. This was typical of my last encounter with them. They keep adding more problems after they get money for the others. They milk you. After getting home I called and Thomas was not there so I spoke with Joe who gave me the runaround about a power booster. I was told Thomas would be in on Monday, I called Monday and was then told not in till Tuesday.

Furthermore, Lucas Auto Care allowed me to get into an unsafe car without telling me anything about it and let me drive home. Had anything happened, my wife and kids would be set for life.They also knew the car was for my daughter-jeopardizing her as well! How much $ does it take to totally fix brakes---so far we are at $2644.00!!!! And it is still not done??? Please do not give these thieves any more money!!! Help us put them out of business! Should they refuse to co-operate, I am sure a lawyer will see our side.