Complaint Review: Lucky Vitamin Luckyvitamin.com - norristown Pennsylvania

This is a great example of what a company should NEVER be/do.

I had an item back ordered for over 2 months and finally canceled without any direct communication or explanation, though the product is widely available at dozens of places. Beyond only 1 email admitting that they were back ordered nearly as soon as I placed the order, they never tried to email me or call me to explain anything, rather they simply focused on taking more orders rather than honoring their 100% satisfaction guaranteed marketing tag line.  They continue to list their product as in stock on many feeder sites, and this is 2 months after the notice that it is out of stock.  Despite saying to me (around week 6 or 7) that it would be to me in the next week, they apparently cannot get more and the manufacturer verified that this could not have been so.

In my opinion and from my extensive first hand experience, they do not care about their customers, for their actions are the only real thing from which to assess them, and they are HORRIBLE! Dishonest and clearly not competent are among their virtues when it comes down to offering any reasonable form of customer respect (i.e. customer service).

After nearly 6 weeks without any communication, I called them and they gave me a run around about not being able to get the product from the manufacturer. Then, I asked when the last time was they called and tried to learn what the problem was... they never did that and only upon my insistence did they call. They let me know that it would be out the following week en route to me.

Well that was the last I heard from them, the product never shipped out, nor did they communicate with me in any fashion except by an automated email canceling my order, over 2 months after I placed it!

When I called them to find out what happened, the associate reviewed the notes that were painfully incomplete and she could/would not explain why they would do business in this way, they effectively could not care less and simply sent me to someone's voice mail.

Please keep in mind that I had explained that I would broadcast my discontent loudly and on many sites but they still did not care.

As has been consistent throughout this experience, when they screw up they do not fix the problem, rather just continue on in the same direction/way offering lies to placate and when caught, they cower and the others seem to buy right into this methodology.

When this involved many employees it, like cancer, is an indication of a very unhealthy environment/condition (AKA management), not simply a series of independent unfortunate mistakes, it is reflective of systemic failure and this is entirely the responsibility (or lack thereof) of the management/owner.

The fact that the supervisors/president/owner insulate themselves from such feedback and corrective responses (in actions), is further indicative of terrible management (likely directly up to and including the owner).

After seeing that I am not the only one... well, not much more to say, you have been warned.

I am happy to pay a small percent more to give my business to a company that deserves to stay in business and thrive, certainly not one that says one thing and hypocritically demonstrates that management has apparently outsourced their marketing, far away from their actions, a deeply shameful business practice, in my opinion.

By the way, before posting such an unfortunate review, I did try one last time to get them to fess up and change the way they treat their customers when they have chosen systemic failure and horrible customer service, but, to no surprise, they simply sent me to any unattended phone and directly to voice mail... but they were very cheery about it.

I WILL DO MY BEST TO NEVER ORDER FROM THEM AND SPREAD THE MESSAGE FAR AND WIDE ABOUT MY EXPERIENCE SO AS TO SAVE OTHERS FORM THIS "100% customers can fend for themselves, we only care about our profit and will do whatever it takes to satiate that, regardless of honor or ethics, too bad for you" company.