- Report: #1097974
Complaint Review: Luminant Skin - Nashville Tennessee
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Luminant Skin
none Nashville, 37210 Tennessee, USA
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Luminant Skin They are a company that falsely states they will send skin care free, just for the price of shipping which was $4.95. They then charge your account $93.00! Nashville Tennessee
This company advertized on FaceBook. They were offering a skin care product free. you needed to send the cost of shipping.
I got a second shipment in the mail and on the same day, my bank statement arrived. I noticed a charge to Luminated Skin for $93.00 on October 14, 2013! I paid for the shipping with my debit card!
I had not authorized that sale. I was led to believe I was being sent and had recieved a "free" sample of skin care!
3 Updates & Rebuttals
Dan
Lancaster,California,
Partial refund with phone call
#2Consumer Comment
Mon, January 06, 2014
This report is accurate. I also had 93.95 deducted from my account without authorization. I called 855-260-8634, they found my account and stated they would refund 65.00 in 3-5 buisness days and cancell my account, I will report if this does not take place
LUMINA SKIN FREE TRIAl
stillwater,Oklahoma,
Changed internet page readings
#3General Comment
Thu, December 19, 2013
I too did the same thing and the large print terms were not on the internet page when I ordered. I did email them that I wanted to discontinue any further pruchase... and sure enough one month later I get stuck 93.00 on my credit card. When I discussed it with the csr..they said I had to send the trial sample back (at my cost) and then it would be up to two months to clear the transaction. This is a RIP OFF and they are deceitful people.
Ken
Colorado,Here's what I found on their website...
#4Consumer Suggestion
Sat, November 09, 2013
"By placing your order today you'll be shipped a 30 day supply of Luminant Skin for only $4.95. Test Luminant Skin for 14 days to determine the benefits, do nothing and you shall be charged $93.95. Thirty days after your trial period starts and every thirty days thereafter, we shall send you a fresh supply at the same price per bottle plus s&h. Credit card charges shall appear as Luminant Skin. You may cancel at any time by calling Customer Service at 1-855-260-8634."
This is located prominently on the page where you fill out your credit card information. It's just below and to the left of it and NOT in "fine print"
Guess you somehow missed this.
