- Report: #1148799
Complaint Review: Luminant - Internet
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Author Not Confirmed
Why?
Luminant
Internet, USA
Web:
www.luminantskin.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Luminant Global Fulfillment Charged me $ 93.95 and then promised to refund me upon return and didn't Internet
I experienced the same problem with this company. I called to resolve the problem and was told that I needed to cancel within a certain time frame. They told me I could send the product back and once confirmed that they received it, I would get refunded the $93.95. I called back to check on the status and they claim they haven't recieved the product back, yet it had already been a month. I sent the product back through USPS and have confirmation that they received it but since USPS didn't shipped it the way I asked them too and the way Global Fulfillment requested with a tracking number (which I have except not the tracking number you can find on the USPS website), they said I would have to give them up to another month for the warehouse to find the package and log it as received before they will issue me a refund. Because of how upset I was about this, they did go ahead and refund me $45.00 that day. It's been 3 months now and I still have not received the rest of my refund. I've been trying get ahold of them but they pick up and say they are experiencing technical difficulties and hang up. I will continue to reach them for the rest of my refund and let you know if ever I get this resolved.
