- Report: #1411345
Complaint Review: Luna Skin Care - Internet
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Author Confirmed
Why?
Luna Skin Care
Internet, United States
Web:
TRYLUNASKINCARE
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Luna Skin Care MEA*MYBEAUTYSERUMS FROWADR*REJUVFUL SKIN CARE TRIAL SAMPLE SCAM Internet
I got a email popup that said I could get a trial package for just the cost of the shipping or $4.95. Didn't notice until sometime later that my card was billed the $4.95 by one company and then $5.95 by another company I had never heard of.
I received the samples and have used them some. Seems fine.
I ordered the sample on 18 October and on 4 November I was billed $89.95 by MYBEAUTYSERUMS and on 6 November I was billed $87.35 by FROWADR*REJUVFUL. I never heard of this second company and was the one who billed me for the second shipping fee of $5.95.
I called MYBEAUTYSERUMS and was told that I had agreed to the full price if I didn't tell them I was using the product. Told him I didn't remember anything like that. He said he would settle the issue by knocking off 35% of the bill. I said no and we talked some more and then i was offered a 50% reduction. I told him I was going to tell my credit card company (USAA) to not pay the bills and have filed a dispute and a fraud compaint and have done that. Was told I wasn't the first to have this exact problem with this company.
I have never heard of anything like this with trial samples. I was told I only had to pay shipping but that was not the case. Have cancelled my credit card because I was told they would likely bill me again. I was completely caught off guard by this scam and strongly advise everyone to stay away from this offer in the future.
There is another complaint on this website's file about this same company and scam filed in April or about 7 months before mine. It must be working for them otherwise it would not still be active.
2 Updates & Rebuttals
Phil
Pennsylvania,United States
Luna Anti-wrinkle free sample
#2Author of original report
Tue, November 14, 2017
I received a notice from my credit card company today that the company had dropped the $89.95 bill and the disputed charge case has been permanently resolved. I would advise anyone else caught up in this scam to not pay the full or reduced charge but to turn the matter over to their credit card company and let them handle it. I cancelled my credit card to stop future billings but not sure this was necessary - just felt it better to be safe than sorry again.
Kerry
HOLYOKE,Massachusetts,
United States
Luna skin care rip off
#3Consumer Comment
Tue, November 14, 2017
The same thing happened to me. I ordered free cream, paying shipping and handling. Since then, I had 2 withdrawals, unauthorized on my debit card, resulting in possible overdraft situation. One amount was $89.95 and another was $87.35. I have attempted to contact them, but to no avail.
