- Report: #1409876
Complaint Review: LUNA SKIN CARE - St. Petersburg Florida
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Author Not Confirmed
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LUNA SKIN CARE
PO BOX 35530 St. Petersburg, 33705 Florida, United States
Phone:
877-671-0074
Web:
LUNASKINCARESERUM.COM
Categories:
Business Rating:
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LUNA SKIN CARE Unscrupulous business practices
My debit card was charged 89.95 after I had, in writing, canceled and closed my acct after previously ordering a"free"sample that was to cost 5.95.
I ordered a free sample on 10/12/17 but didn't do my homework on the company before ordering. After ordering I googled the company and they had horrible reviews about their payment policy. I quickly called and attempted to cancel the order.
The customer service agent quickly began trying to talk me out of it saying "Aww just one bad review you should not want to cancel because of that, call me back in 20 days. I assume he was hoping I would forget.
Instead I sent an email to customer service asking them to cancel order 8ADFA23943 immediately and that I didn't want to wait to cancel and that they could charge the 5.95 and they were unauthorized to make any other charges to my account.
After a few back and forth emails with the customer service team who insisted I change my mind, I finally got a response on 10/15/2017 that my account was closed and I would receive no further charges.
On October 29, 2017 my debit card was charged 89.95 on a cancelled and closed account and I don't have any product.
When I emailed them the morning of October 30, 2017 and asked why would my closed account be charged. I received a call from a woman saying that I can not cancel my account by email.
I told her, "I received an email from someone at your company, I assume your customer service representative saying that my account was closed on October 15, 2017 and no other charges would be made.
I then told her that I had reported the fraud to my bank. She then told me she can no longer talk to me or refund my money unless I told my bank that the charge was not fradulent. I refused to do that because IT IS A FRADULENT CHARGE.
If the company agreed not to charge my account and then proceeds to charge it, I consider that fraud. What other name is their for such behavior?
