- Report: #1402942
Complaint Review: Luna Skincare - Internet
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Author Confirmed
Why?
Luna Skincare
Internet, USA
Phone:
1-877-671-0074
Web:
Trylunaskincare.com
Categories:
Business Rating:
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Luna Skincare Deceptive Advertising St. Petersburg, FL Internet
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Buyer beware!! I ordered this product (serum and moisturizer) to “try for free, and I only had to pay $6.99 shipping and handling. A month later I received another box so after calling CS to return unopened box, I was informed that I was contractually obligated to pay $200.00 a month. I explained I was not aware and not interested . The rep refused to credit my account for the full amount and said regardless of the box no being opened, it wasn’t returnable. I am outraged! No telling what this is I have been putting on my face! It is a scam to get your credit card and charge you monthly. She did offer me the two products for $ 89.99 but refused to credit the full amount and informed me that I should have read the fine print!!!!!!!!!!!!! If you have fallen into this scam, so sorry. I have never had such a crooked business dealing happen like this. If you do like the product, Amazon Prome offers the same product for $38.99 for the serum and $36.99 for the moisturizer instead of this scam business selling at $89.99 each. The saddest part was when I tried to explain my frustrations and feeling scammed, she tried to get me to buy more products!!!!!!!!!!!
1 Updates & Rebuttals
Update: Company refunded my money
#2Author of original report
Mon, October 23, 2017
After filing a complaint the company responded with an apology and refunded my money! Carol A.
