- Report: #1427171
Complaint Review: Luster -
Reported By:
Nicole -
Indianapolis, Indiana, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Luster
United States
Phone:
8885066140
Web:
http://lusterantiagingserum.com
Categories:
Business Rating:
(0)
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Luster Luminous Luminair Charged full price after 2 weeks
So like a dumba**, I ordered the Luster Eye Serum and Luster Age Defying Cream samples, only having to pay for shipping and handling for both. Never read anything about automatic subscription or cancellations. So imagine my surprise when I see a charge for $92.99 from the same d**n company. Emailed customer support, which came back "Do Not Reply, please call 888-506-6140." I called and explained the situation and was told that I signed up for a 14 day trial and if I did not call within the 14 days after I placed my order, then I would be charged full price. I was still confused, as I had not gotten another shipment and no shipment was coming for the $92.99 that I was charged. "The company will not allow me to give a full refund price but I can offer a 30% refund and cancel your subscription." Giving the guy some choice words, because LEGIT companies will always offer a solution, even if needing to refund the entire amount. I asked him for another number to call which he responded with "I am not allowed to do that." Bull fn s**t! Gave him some more choice words and told him how pathetic he is to rip people out of their hard earned money. Told him to refund my d**n money. 30 fn dollars. He asked me if there was anything else he could do. I said "yea, give me a number to someone above you." I was hung Up on. Called the number back several times. Busy signal. Shocker. This is the 3rd mf company to rip me off. I'm done with internet shopping. Just as bad as the fn homeless people begging for change. Don't know who to trust. Smmfh...
