- Report: #1340992
Complaint Review: Lux Style - Internet
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Author Not Confirmed
Why?
Lux Style
Internet, USA
Web:
https://luxstyleintl.com/s/en
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Lux Style Lux Style International Total ripoff company. All they want is your money Denmark Internet
I came across a pop up add on Facebook from this compnay and to see their products and get access to their website I had to register with email address and name - I decided to buy a blackhead peel off mask but a few days later decided I didn't want it. So I contacted them through email to cancel the order. They told me they were not able to do so because the product had already been shipped. They told me to return the items unused once I received them.
The products never came. During this time, I got an email demanding payment. Which I refused pay, based on the fact that I wasn't going to pay for something I did not have.. not to mention, I no longer wanted the items which I requested to be cancelled. They sent me an email threatening legal action if I didn't pay the invoice.
They also ended up sending me some document for me to 'sign' so they can investigate whether the item was really shipped or not. I refused to sign this. I am NOT putting my signature on anything.
Again, back and forth emails.. they're not giving me a resolution at all. All their replies and messages are generic - not a hint of personalization or human feeling to the emails at all. Very robotic. So I know that no one is really taking care of you in the "customer service" sense of the word. This went on for about a week or two of the back and forth emails..
Almost a month later I get the product. 5 little packets of face mask and and invoice for $35.00. HA!
Told them I received the items, and for them to send me a paid enevelope so I can ship it back to them. They refused to do that. Now they're fighting with me to pay because the 14 day return policy has expired. I was livid! They knew I never got it. They knew I wanted it cancelled. But now there's a policy where after 14 days I can no longer return the product???
They told me that if I ship it back it was going to be rejected by the warehouse and I would still be liable for the cost of shipping plus the product plus any late fees.
THESE PEOPLE ARE CRAZZYYY!!!!
They refused to cancel the order a few days after it was placed.
They told me to return the products unused once received.
The order never got to me. Meanwhile during this time They demanded payment or threatened legal action.
Once the product got to me almost ONE MONTH LATER, they refused to accept it back because the 14 days return policy had expired.
They continue to demand payment til this day. This started back in October.
DO NOT BUY ANYTHING FROM THESE PEOPLE. All they want is your money. They're a scam.
Don't give them your credit card numbers or anything. This company is probably not even real. It's probably just a guy at home sitting on his computer using different names pretnding he's customer service and ripping people off.
