- Report: #1442697
Complaint Review: M & T Bank Coporation - buffalo New York
Reported By:
Anthony Raymond -
Baltimore, MD, United States
Submitted:
Updated:
-
Author Confirmed
Why?
M & T Bank Coporation
One M & T Plaza buffalo, 14203 New York, United States
Phone:
800-724-2440
Web:
mtb.com
Categories:
Business Rating:
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M & T Bank Coporation M & T Bank Banking fraud buffalo New York
Anthony Raymond
(((REDACTED)))
BEWARE OF M & T BANK and M & T CORPORATION
My mother, Eileen Raymond is 94 years old. She has had accounts with this bank since 1954 when it was Provident Savings Bank.
In February 2018, she noticed that she had not received a 1099 needed for the IRS and taxes. She called the bank. They refused to provide any information, because they said she had been using a different address for 13 months. She visited her branch at Wilkens Plaza. She spent nearly 3 hours with them, as she had to call Social Security, Baltimore Gas and Electric and others.
My mother had over $200,000 in this account. Apparently an employee noticed my mother’s age, and her lack of due diligence with this account. This was clearly an attempt by a M & T Bank employee to commit fraud.
We called the police. The bank gave no explanation how this happened or who was responsible. We made a complaint to their corporate office in Buffalo.
We demanded an investigation. The bank in turn demanded a formal letter from us. When we inquired why, they said they needed a letter to pursue a security matter. I said, “Wouldn’t the bank want to investigate their own lack of security?” Naturally, they could not give me an answer.
They have caused my elderly mother 3 months of grief with no end in sight. My mother has not even received a formal apology from anyone.
PLEASE DO NOT DEAL WITH THIS BANK. They did just make a mistake. They are successfully covering up the theft and fraud by M & T.
I invite anyone to contact me for additional information.
1 Updates & Rebuttals
Robert
Irvine,United States
Questions..
#2Consumer Comment
Mon, May 14, 2018
You actually made no mention as to if any "theft" actually took place. The closest you came is using the word "attempted". So the first question is was there ever any money taken from your mom's account?
Then as a few other questions..
They refused to provide any information, because they said she had been using a different address for 13 months.
- Based on this your mom would not have received her 1099 from 2017, nor any of the monthly or quarterly statements over the last year. So why did it take her 13 months to inquire?
She spent nearly 3 hours with them, as she had to call Social Security, Baltimore Gas and Electric and others.
- Why did she have to call these other companies?
The bank in turn demanded a formal letter from us. When we inquired why, they said they needed a letter to pursue a security matter. I said, “Wouldn’t the bank want to investigate their own lack of security?” Naturally, they could not give me an answer.
- This is pretty standard in cases of fraud. So did you provide them such a letter?
They have caused my elderly mother 3 months of grief with no end in sight. My mother has not even received a formal apology from anyone.
- Again related to the first question. Did she actually lose any money?
They are successfully covering up the theft and fraud by M & T.
- What proof other than your thought do you have that it was a Bank Employee? Someone could easily have intercepted her mail to get the financial information. It could be one of her neighboors or other caregivers who she let into the house. It could have been someone "phishing" for information. What ever it was probably happened over a year ago.
By the way you of course have checked her credit report, all of her other banking and financial information to make sure that is all correct..right?
