- Report: #507686
Complaint Review: Mac Station - Burnaby British Columbia
Reported By:
Ben -
Coquitlam, British Columbia, Canada
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mac Station
207A-3430 Brighton Avenue Burnaby, V5A 3H4 British Columbia, Canada
Phone:
6044205224
Web:
N/A
Categories:
Business Rating:
(0)
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Mac Station Tried to charge me $1500 for a laptop repair covered under warranty Burnaby, British Columbia Canada
On October 2nd 2009, I walked into Mac Station in Burnaby, BC with my 15.4" Macbook pro. I already knew what was wrong with my laptop, and had confirmed the issue with Apple support who told me that the repair would be free. I explained the issue to the technician at Mac Station, who then told me that it would "likely" be covered under Apple warranty and I should expect to get my laptop back in about 7 days. 4 or 5 days later I received a call from a technician at Mac Station. He told me my laptop had a different issue and that it would NOT be covered under warranty. He quoted me approximately $1500 to do the repair. I declined and picked up my laptop.
After again confining the issue with Apple, I took my computer into the Apple store in downtown Vancouver. They confirmed that my issue was part of the warranty recall and that it would be repaired for free.
After again confining the issue with Apple, I took my computer into the Apple store in downtown Vancouver. They confirmed that my issue was part of the warranty recall and that it would be repaired for free.
