- Report: #1279485
Complaint Review: Madison Seating - Brooklyn Internet New York
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Madison Seating
Brooklyn, Internet New York, USA
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Madison Seating Madison Seating will take y our money Brooklyn Internet
I purchased a chair for $ 679.98. It came in the wrong color so I returned and purchased another. They said they would repay me when chair was received. When doing my tax return I noticed I was never refunded. They claimed they had no record of Fedex making the shipment. I called Fedex and had them trace the shipment. Fedex gave me the following information for my return of the chair:
Delivery Date: March 4, 2014
Delivery Time: 5:15 P.M.
Signed By: M. Williams
Company Name: High Tech Seating
Address: 6103 Strickland Avenue, Brooklyn, NY
High Tech Seating is Madison Seating and that is their address They lied to me. I sent them this receipt information on November 10, 2015. It is now January 11, 2016 and I have heard nothing even though they know the chair was returned and if any error was made they made it.
Steven Way CPA PC, Dallas
1 Updates & Rebuttals
Refund Sent
#2Author of original report
Mon, January 18, 2016
I previously had posted about not receiving a refund for a returned chair. I posted a very negative review. I then received an email from Madison Seating saying they mailed the check about 45 days earlier to my address except there was no suite number. I will have to take their word for it. They are sending me a check to my complete address, suite number included. So I had the following issues:
1. Chair advertised was black. Once added to cart it was saphire. I did not re-check the color in the cart hence the return.
2. Return received by Madison Seating was never processed to refund me.
3. I called and emailed many times and could speak with nobody who could resolve my issue.
4. They said they mailed me a check 45 days earlier but nobody told me this.
The mitigating circumstances to all this is the amount of time that had passed. Approximately a year and a half had past before I discovered I had not been reimbursed on my Mastercard. I had furnished an office and did not discover the missing reimbursement until I was doing my taxes. Per their office they cannot research back that long over the phone. In all fairness, assuming I receive my replacement check, I cannot say they did not make things right. I can say I did not speak with anybody to help me until after I posted my previous really bad review.
