Complaint Review: Magazine Source - Nationwide

I haven't paid and refuse to still. They tried to offer me a deal but denied it. Next time they call, just tell them that wasn't you they recorded, deny you ever made the contract, and write them and tell them to stop calling. Check your state laws to see the limits "bill colectors" have before it's considered harrassment. Save all the correspondence just in case. If they threaten to send you to collections, tell them to "send it and writing" and watch that threat dissappear. If ou're doing automatic payments have them stop that by either calling or writing. You're supposed to have given written authorization for the electronic withdrawl anyways. If you've got a lawyer more power to you. Otherwise, consumer advocates know about this stuff and do what they can to help.

I haven't paid and refuse to still. They tried to offer me a deal but denied it. Next time they call, just tell them that wasn't you they recorded, deny you ever made the contract, and write them and tell them to stop calling. Check your state laws to see the limits "bill colectors" have before it's considered harrassment. Save all the correspondence just in case. If they threaten to send you to collections, tell them to "send it and writing" and watch that threat dissappear. If ou're doing automatic payments have them stop that by either calling or writing. You're supposed to have given written authorization for the electronic withdrawl anyways. If you've got a lawyer more power to you. Otherwise, consumer advocates know about this stuff and do what they can to help.

I haven't paid and refuse to still. They tried to offer me a deal but denied it. Next time they call, just tell them that wasn't you they recorded, deny you ever made the contract, and write them and tell them to stop calling. Check your state laws to see the limits "bill colectors" have before it's considered harrassment. Save all the correspondence just in case. If they threaten to send you to collections, tell them to "send it and writing" and watch that threat dissappear. If ou're doing automatic payments have them stop that by either calling or writing. You're supposed to have given written authorization for the electronic withdrawl anyways. If you've got a lawyer more power to you. Otherwise, consumer advocates know about this stuff and do what they can to help.

I haven't paid and refuse to still. They tried to offer me a deal but denied it. Next time they call, just tell them that wasn't you they recorded, deny you ever made the contract, and write them and tell them to stop calling. Check your state laws to see the limits "bill colectors" have before it's considered harrassment. Save all the correspondence just in case. If they threaten to send you to collections, tell them to "send it and writing" and watch that threat dissappear. If ou're doing automatic payments have them stop that by either calling or writing. You're supposed to have given written authorization for the electronic withdrawl anyways. If you've got a lawyer more power to you. Otherwise, consumer advocates know about this stuff and do what they can to help.

Like I said the salesperson was very decieving, so if he did try to explain that he was from a seperate company he failed. And although I am on tape, my answers to the questions I was asked were under false impressions. Here's how I answered those questions: 1.) I didn't have any misunderstandings, according to what I was led to believe in the half-hour conversation that happened prior to going on tape. 2.) I repeated the terms, referring to my first contract, so my answer worked in 2 ways - both what I thought and what they wanted to hear. 3.) Like I said before, he said he was from "the company that sends out your magazines." So whatever name I answered, it was under false pretense. When I did get my bill a few weeks later, I tried to cancel by calling "Customer Service" but was told that I only had three days to cancel from when I signed on, which was during the telephone conversation. By the time I was billed and realized this was a seperate entity altogether, it was too late. The details have been explained to various employess of Magazine Source several times and they will not deal with my accusation of being misled, despite my knocking down every arguement. They just change the subject to some other isuue, but the converstatio always comes back to the salesperson lying to me, then they hang up.

I worked for 3 years in Quality Assurance for Magazine Source. Our job was to review all the tape recorded conversations that the salespeople had with the consumer. One of the questions the salespeople had to ask is "are you currently paying on a magazine account with us or any other company?" Then they were then required to go on to say "If you are keep in mind this is seperate from any payments or service you have with us or any other company" In addittion the salespeople at the end of the call are required to do a quiz of the consumer asking the following three questions. 1. "So their are no misunderstandings what magazines will you be receiving and for how long?" 2. "How much are your monthly payments and for how long ?" 3. " And what is the name of our company?" We had strict instructions that if a salesperson did not do this word for word we were to cancel the account for not passing quality guidelines prior to any payment transactions. How did you answer all 3 of those questions and not know what you were doing? I also know you would have received everything in writing prior to being billed (including their name all over the envelope and letter). Be sure next time to tell the entire story! FYI: They will cancel your account by simply calling their customer service.