- Report: #335009
Complaint Review: Magic Jack - Nationwide
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Magic Jack
www.magicjack.com Nationwide, U.S.A.
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Magic Jack 30-day Free Trial (Not True) Magic Jack charged me immediately, not after 30 days and refused to give me a refund Nationwide
I ordered the Magic Jack sometime this May, 2008 based on what I saw on TV. It seemed like a neat device and they had a 30-day free trial in which they will not charge you for anything until you try it for 30 days. I got my magic mack maybe after a week and I was happy about that. I was also happy with the online chat support which was sadly missing with Skype that's why I cancelled my skype subscription. The magic jack was a replacement for my Skype. The gadget works.
However, my gripe about the company is that they immediately charged me for $66.85 when it clearly shows in the order details they sent me that they were only going to charge me $19.95 and the rest after 30 days. I talked to someone in the billing department (online chat) and he refused to refund the difference saying that he cannot refund the money until I return my magic jack. So I call this false advertisement. If they want to charge me immediately, then they should not say they will give you a 30-day free trial.
Noni
Burbank, California
U.S.A.
However, my gripe about the company is that they immediately charged me for $66.85 when it clearly shows in the order details they sent me that they were only going to charge me $19.95 and the rest after 30 days. I talked to someone in the billing department (online chat) and he refused to refund the difference saying that he cannot refund the money until I return my magic jack. So I call this false advertisement. If they want to charge me immediately, then they should not say they will give you a 30-day free trial.
Noni
Burbank, California
U.S.A.
