- Report: #408472
Complaint Review: Magic Jack - West Palm Beach Nationwide
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Author Confirmed
Why?
Magic Jack
PO Box 6846 West Palm Beach, 33406 Nationwide, U.S.A.
Phone:
561-722-0433
Web:
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MagicJack LP FRAUD West Palm Beach Florida
I purchased a magic jack and have never been able to get it to work properly. The company does not offer telephone technical support, and therefore you must wait for an email chat with their support department. The support techs go thru the same system tweaks each time you call and then you must restart your system, which causes you to lose the tech you were speaking with. You log back on and get another tech and the process starts all over... Hours and hours (average of 3 hours at a time!) and the jack still does not work properly. The calls fade out, there is echoing during calls, static, etc. The has never been a regular phone call since purchasing the jack in July. When I tried to cancel, the techs promised resolution. I got a temporary fix which lasted a few days - just enough to end the 30 day refund period. Need I say more? After wasting many many hours trying to get the jack to work properly, I am exhausted and finished. The only way it will work is if you restart the program before EVERY call! Which means that if someone calls you, you must take their number and tell them you will call them back shortly. Then you need to restart the program before calling the party back. You must do this before each and every phone call! And even then, it is not guaranteed to work! After the 30 day period, the company refuses to give any refunds. It was like pulling teeth to get them to even agreed to send a replacement to try. The replacement didn't work either... My advice - don't bother. It is not worth the aggravation!
Cindy
Mattydale, New York
U.S.A.
Cindy
Mattydale, New York
U.S.A.
