- Report: #650905
Complaint Review: MagicJack - Internet Internet
Reported By:
Jeremy -
Orlando, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
MagicJack
Internet, Internet, United States of America
Phone:
Web:
www.magicjack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
MagicJack Failure resolve service outage in reasonable time. Failure to provide key services as marketed, Internet
I have had magicjack for almost a year and half, for much of the first year, I simply used the dongle. I moved to another state back in may and the local cable provider was giving a deal so i went with the digital voice service. I set up my magicjack number to forward to my new LAN line number. It worked pretty good until about aug 20th. Just stopped working. When people called my magicjack number it just forwarded to the MagicJack Voicemail. So contacted MagicJack they said they would pass it up to the engineers should be fixed in 12-24hours.
Well its October 14, some 40+ tech chats later my issue still isnt fixed, and I get the same story before the exit the chat. "We have esculated this as high as it can go". Well being the trivial testing technician i am. I started testing other numbers. Out of my test of 9 numbers.
1 Verizon Cell Phone Number - Fails
1 Verizon Analog Phone Number - Fails
1 AT&T Cell Phone Number - Fails
1 Cox Communication Digital Voice Number Fails
2 XO PRI Digital Voice (VA & FL) - VA Fails - FL works once and fails after
1 Sprint Cell Phone Works
1 Road Runner digital Voice Works
1 Brighthouse Digital Voice - Fails
This is a total system failure.
The fact that my issue still isnt resolved 2 months later. I would think this borders false advertisement as its failure to provide timely service. OH and they wont refund the prepaid service.
Well its October 14, some 40+ tech chats later my issue still isnt fixed, and I get the same story before the exit the chat. "We have esculated this as high as it can go". Well being the trivial testing technician i am. I started testing other numbers. Out of my test of 9 numbers.
1 Verizon Cell Phone Number - Fails
1 Verizon Analog Phone Number - Fails
1 AT&T Cell Phone Number - Fails
1 Cox Communication Digital Voice Number Fails
2 XO PRI Digital Voice (VA & FL) - VA Fails - FL works once and fails after
1 Sprint Cell Phone Works
1 Road Runner digital Voice Works
1 Brighthouse Digital Voice - Fails
This is a total system failure.
The fact that my issue still isnt resolved 2 months later. I would think this borders false advertisement as its failure to provide timely service. OH and they wont refund the prepaid service.
