- Report: #421967
Complaint Review: MagicJack - Internet
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Author Confirmed
Why?
MagicJack
www.magicjack.com Internet, U.S.A.
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Tell us has your experience with this business or person been good?
MagicJack Phone number is disconnected or no longer in service, yet can call out. Internet
Recieved 2 MagicJacks, both work OK dialing out 1 works recieving calls. The sound quality on both varies from good to terrible. However the main issue is that on one phone number when it is called everyone gets a recording "were sorry this number has been disconected or is no longer in service.
I began working with magic jack "customer service" about 2 weeks ago, spent many hours on the phone and aplied the 'magic fix" repeatedly. Made registery modifications, DNS server changes to connect directly to their server. Was told this was elevated to engineering and I would be recieving an email with the resolution. That was after my first day of trouble shooting with the company.
A week later no email. another day of trouble shooting with various people and levels repeating steps and information. It is obvious most of the people did not even read what I had typed in the chat or the case. 5 days ago I was told I would hear back from engineering in 24-48 hours still nothing.
Of course they could have just tried a different number something I was promised would happen but never has. Try this at your own risk, because help will not be forth coming for anything out side of the basic issues.
Shane
Loveland, Colorado
U.S.A.
I began working with magic jack "customer service" about 2 weeks ago, spent many hours on the phone and aplied the 'magic fix" repeatedly. Made registery modifications, DNS server changes to connect directly to their server. Was told this was elevated to engineering and I would be recieving an email with the resolution. That was after my first day of trouble shooting with the company.
A week later no email. another day of trouble shooting with various people and levels repeating steps and information. It is obvious most of the people did not even read what I had typed in the chat or the case. 5 days ago I was told I would hear back from engineering in 24-48 hours still nothing.
Of course they could have just tried a different number something I was promised would happen but never has. Try this at your own risk, because help will not be forth coming for anything out side of the basic issues.
Shane
Loveland, Colorado
U.S.A.
