I placed order number 128665846116739 online dated October 9. The price with shipping was 30.94, and this amount was deducted from my checking account, but I have not received my Shoulder Wrap since. I have sent them two emails. The latest was sent today and I threatened to report them to the State of Connecticut Department of Consumer Protection and to the State of Connecticut Attorney General. I also tried to call their toll free phone number, which has been disconnected. All attempts to contact them has been unsuccessful.