Complaint Review: Major Facility Solutions - Barberton Ohio

Miller’s Electric Services LLC was contacted on 7/19/2014 for an Emergency Service Call at Dress Barn at 5244 Outlet Drive, Pasco, WA 99301. We went by the honor system and completed the Emergency Service Call that day at the Dress Barn @ 5244 Outlet Drive, Pasco, WA 99301. Major Facility Solutions initially only said that the allowed amount for the Emergency Service Call was $200.00. When our Electrician got there, we called Brennan Stewart at Major Facility Solutions and let him know that it was going to cost more than $200.00 to fix the problem. We informed him that it would probably cost about $250.00. Brennan Stewart at Major Facility Solutions said “ok”. The problem was fixed at the Dress Barn @ 5244 Outlet Drive, Pasco, WA 99301. Major Facility Solutions called Miller’s Electric Services LLC a small family owned and operated company to help them with their customer’s Emergency Service Call at the Dress Barn @ 5244 Outlet Drive, Pasco, WA 99301. Miller’s Electric Services LLC never agreed to sign any contract with Major Facility Solutions. Miller’s Electric Services LLC never agreed to submit Proof of Insurance. Miller’s Electric Services LLC never agreed to have to go back to the Dress Barn @ 5244 Outlet Drive, Pasco, WA 99301 and have a manager sign and stamp the Work Order #40068-27926 PO#DA40068 / Invoice #2463.

Miller’s Electric Services LLC never agreed to submit a w-9. On July 21, 2014 we received the Work Order #40068-27926 PO#DA40068 / Invoice #2463, it stated that only $200.00 dollars was allowed for the Job at Dress Barn @ 5244 Outlet Drive, Pasco, WA 99301 and anything over the amount would be denied. Also that Major Facility Solutions was unable to pay their bill like a regular customer; they needed 50 days in order to pay Work Order #40068-27926 PO#DA40068 / Invoice#2463. We were also informed that Miller’s Electric Services LLC had to go back to the Dress Barn @5244 Outlet Drive, Pasco, WA 99301 and have the Manager sign it and stamp it Work Order #40068-27926 PO#DA40068 / Invoice#2463. Miller’s Electric Services was also informed that we needed to submit Proof of Insurance and have Major Facility Solutions additionally insured and $500,000.00 for each occurrence, submit a IRS W-9 and sign a contract with Major Facility Solutions. Miller’s Electric Services LLC had proof of Insurance faxed to Major Facility Solutions, submitted a W-9, and had the Manager at the Dress Barn sign and stamp Work Order #40068-27926 PO#DA40068 / Invoice#2463. On 7/27/2014 we sent Brennan Stewart Invoice#2463 for Work Order #40068-27926 PO#DA40068. Work Order #40068-27926 PO#DA40068 / Invoice #2463. The Work Order / PO / Invoice were due on 8/16/2014. This is customary for every new customer.

Most people don’t have work done when they are unable to pay the bill. This has been submitted 7/27/2014, 10/16/2014, 10/17/2014, and twice on 10/27/2014. On 10/27/2014 Brennan Stewart said he still need our W-9 and Proof of Insurance / and Major Facility Solutions additionally insured / 500,000.00 for each occurrence. Brennan Stewart did not have the needed information to pay for Work Order #40068-27926 PO#DA40068 / Invoice #2463 that was due on 8/16/2014. Again Brennan Stewart said Miller’s Electric Services LLC must submit the needed information in order to receive payment for their Emergency Service Call that they call Miller’s Electric Services LLC for on 7/19/2014. Miller’s Electric Services LLC has received no payment for Work Order #40068-27926 PO#DA40068 / Invoice #2463. Today is 11/7/2014. On 7/27/2014 we sent Brennan Stewart Invoice#2463 for Work Order #40068-27926 PO#DA40068. Work Order #40068-27926 PO#DA40068 / Invoice #2463 was due on 8/16/2014. As of today Major Facility Solutions has a Balance that is 60 Overdue.