Mark
Dallas,#2REBUTTAL Owner of company
Thu, November 13, 2014
The aircraft leased in the above issue was badly in need of maintenance, but was leased to us with the understanding that it was in good condition.
On the initial flight back home to Dallas, the radios and audio system failed, causing the need for an emergency "no comms" approach into DFW. The repairs were very expensive, and were paid by us. The aircraft rental income had not even come close to covering the costs of the repairs. This is why no rental income had been paid to the owner.
The reason one engine only had two qts. of oil is we stopped flying the aircraft due to many other airworthiness concerns. It had serious oil leaks, and by sitting for a month a large portion of the oil had leaked out.
We held the logs as the owner of the airplane owed us money for the numerous repairs we had to make to the airplane, all at our expense. To put the issue behind us, we did return the logbooks, though we legally did not have to do so.
The owner came to our airport in the middle of the night and "repossesed" his aircraft. If he was so in the right, why did he literally "fly by night"?
We followed the lease agreement to the letter. The owner did not. But its Ok, we have many other aircraft on leaseback now and all the owners are very satisfied.
fly4ujohnboy
St. Louis,#3Consumer Comment
Sun, May 12, 2013
I leased my aircraft to Mark Shackleford which was a huge mistake. He came to my home in St. Louis and I agreed to allow him to use my aircraft in his flight school in Plano, TX. When it came time to pay for the monthly lease payment he refused to send the money. He would not answer his phone or return phone calls. I finally took an airline flight to Dallas to pick up the airplane after his refusal to answer repeated calls and failure to pay for the lease. I found that there was only 2 quarts of oil in one engine. Normal level is 6 to 8 quarts. I also discovered that a battery was replaced that was not to be used in an aircraft. After returning to St. Louis I demanded return of the aircraft logbooks but he refused to return them. Logbooks are extremely valueable for the aircraft owner but to no one else. I finally had to hire an attorney in Dallas who went after him. The attorney finally received the logbooks from him. He rented the aircraft but I did not get one cent. In addition, I paid for an airline ticket and fuel to reposses the aircraft and never saw a cent returned. It would not be wise to do any business with this person.
Nic
Houston,#4Author of original report
Sat, January 15, 2011
Way to stay on top of your business.... You respond to complaints against your company (both on here and the BBB) like you do your emails. Had you offered to send the part back to me I would have at least done that to attempt to recoup some of my money. Rather, you refused to answer your emails, or phone calls. It does not help that your website went down only weeks after this incident and still remains inactive to this day. Business must be slow.... big surprise considering this is how you treat your customers.
And personal threats? Thanks for the laugh. The only way I have been able to contact you morons is on here.
Simpletruth
Dallas,#5UPDATE Employee
Tue, February 17, 2009
This person purchased a device from us that allows a pilot to listen to music while in the cockpit. It has an input for an MP3 player or whatever output source you like (Standard plug). It then mutes automatically if Air Traffic Control (ATC) calls you, which is great because you don't wan't to be practicing your American Idol routine while ATC is trying to tell you a 747 is about to hit you! This was sold as a listing on Ebay. The item had been purchased as a part of a large lot of items at an auction of aviation items. It was advertised as "New in the box' because it looked new, was tested to work, and included all factory literature. This Buyer purchased the item, then demanded a refund after several weeks, beyond our standard return timeframe. We stand behind our products, but we require a timely notice of return. When we received a call from the Dallas Police, we explained the situation and they laughed and told us not to worry about it. We still to this day have the item the buyer sent back to us. If he is willing to pay return shipping, we will gladly send it back to him. It works, the price was right, and he is entitled to his merchandise. He has threatened bodily harm and posted several things indicating he intends to harm us, but we believe he won't carry out his threats. Dallas police are monitoring his activities online and have assured us they will make him regret any attempt to hurt our employees or owners.