- Report: #491178
Complaint Review: Mark Sivas - Internet
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Mark Sivas
Internet, United States of America
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Mark Sivas, satellitedirect.tv, Company refused refund although website promises "satisfaction guaranteed". Internet
On August 22, 2009 I subscribed to satellitedirect.tv to be able to "watch over 3,500 HD channels on your computer". Their website promises "24/7 unlimited access" and "instant access", that after downloading their software "you are ready to enjoy over 3,500 channels worldwide".
They claim subscribers can "watch live TV" from "702 USA channels". I charged $49.95 on my VISA to download their software. I followed the user directions, but was almost immediately dissatisfied with the channel access. Very few USA channels were available, let alone the live Major League Baseball game I wished to view.
I have requested a full refund four times and have been basically told "Too bad, so sad". Here it is September 7, 2009 and I have still not received the $49.95 credit to my VISA. Their website states "Satisfaction Guaranteed". Obviously, they mean THEIR satisfaction, not the subscribers.
