- Report: #93072
Complaint Review: Market Street Manor - Redding California
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Author Not Confirmed
Why?
Market Street Manor
2171 Market St Redding, California, U.S.A.
Phone:
530-241-9202
Web:
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Categories:
Business Rating:
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Market Street Manor Ripoff They stole my MONEY Redding California
Market street manor is a fraudulent company that can not be trusted with your credit card information. I scheduled a reservation with there company to have a motel room for one week, when i realized I didn't need the reservation anymore I call and cancelled. They informed me that they had already charged my card for the week and that it would best in my interest to keep the reservation, see how they say that there is a no refund policy.
I asked to speak with the manager to get this worked out and when i spoke with him he was a very rude and unhelpful man. He told me that they would not refund my $238 even if I didn't stay one night there. I let him know that my bank would be handling this from now on, he said let them.
I filled a despute charge with my bank about this charge so called motel. The bank called them and to find out there side of it, they told the bank that I checked in on 5/01/04 and stayed for 3-4 days, I did not spend one day at this ROACH COACH MOTEL. BEWARE OF THE MARKET STREET MANOR IN REDDING CA, THERE BUSINESS IS ONE OF A KIND AND NOTHING TO BE PROUD OF.
Amy
redding, California
U.S.A.
I asked to speak with the manager to get this worked out and when i spoke with him he was a very rude and unhelpful man. He told me that they would not refund my $238 even if I didn't stay one night there. I let him know that my bank would be handling this from now on, he said let them.
I filled a despute charge with my bank about this charge so called motel. The bank called them and to find out there side of it, they told the bank that I checked in on 5/01/04 and stayed for 3-4 days, I did not spend one day at this ROACH COACH MOTEL. BEWARE OF THE MARKET STREET MANOR IN REDDING CA, THERE BUSINESS IS ONE OF A KIND AND NOTHING TO BE PROUD OF.
Amy
redding, California
U.S.A.
3 Updates & Rebuttals
Scott
Indianapolis,Indiana,
U.S.A.
Hello
#2Consumer Comment
Thu, January 18, 2007
I am not an employee, however, I can say this. If they claim that you "Checked IN" on those dates, then they have to have a SIGNED registration card and a SIGNED Folio with the final charges. If they do not have these items, then the charge will be refunded. If they have claimed that you made a reservation, they will have to provide some documentation that states clearly of the "no refund" policy, such as a website, or a form that you signed. Simply telling you is not good enough for the bank. Follow up with the dispute, it's worth it.
Giselle
Any City,North Carolina,
U.S.A.
Kudos
#3Consumer Comment
Sun, September 24, 2006
The rebuttal was professional and polite. So many people who write rebuttals here could take lessons. I just read a rebuttal from one business owner who called everyone morons and idiots. NOT professional in my opinion. I don't know anything about this complex (I'm on the opposite side of the U.S.) but again I want to compliment the manager for being pleasant and polite. Her attitude certainly would make me more inclined to rent from her.
Victoria
Redding,California,
U.S.A.
Owners Response
#4UPDATE Employee
Sun, September 24, 2006
Unfortunatley,we did not see this report until now more than 2 years after the event. The incident Amy had related was not brought to our attention , but handled by the resident manager. The market st manor is a small motel which does enforce a strict no-refund policy in order to accomodate the many individuals & families interested in staying at the property If the reservation was cancelled prior to the arrival date ,however a refund would have been made.Our apologies to Amy if a mistake was made-Our check of records did not indicate this. The market st manor motel prides itsself on offering The best value in a clean,safe and friendly enviroment. We recently welcomed a new manager,and feel confident that our guests have positive experiences at Market Street Manor If Amy reads this posting ,please call the manager at (530)241-9202 to see if we can resolve her negative experience.
