- Report: #36943
Complaint Review: Marlo Furniture - Alexandria Virginia
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Author Not Confirmed
Why?
Marlo Furniture
5650 General Washington Drive Alexandria, Virginia, U.S.A.
Phone:
703-941-0800
Web:
N/A
Categories:
Business Rating:
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Marlo Furniture ripoff the business that doesn't give a dam Alexandria Virginia *EDitor's Comment
I ordered a sofa set. After delayed delivery as usual, I come home to find the sofa set stacked in the middle of my living room with factory packing.
I spent $1500 for the sofa set and another $100 for the delivery, to come home and start removing all the packing and staples.
My wife asked them to unpack it; they said that they are not paid to do that. I called customer service who surely announced their disapproval, but where did that leave me.
I made a big mistake by shopping there.
AL
Ashburn, Virginia
I spent $1500 for the sofa set and another $100 for the delivery, to come home and start removing all the packing and staples.
My wife asked them to unpack it; they said that they are not paid to do that. I called customer service who surely announced their disapproval, but where did that leave me.
I made a big mistake by shopping there.
AL
Ashburn, Virginia
3 Updates & Rebuttals
Becky
Fort Belvoir,Virginia,
U.S.A.
Unresponsive ..they simply think of customers last.
#2Consumer Suggestion
Thu, May 29, 2003
I have heard the very same comments from Chris ONCE. That was it. He is very unresponsive and does not follow through. I have fought and fought to get something done with this company but I have come to the conclusion that they simply think of customers last.
EDitor's Comment
#30
Sat, December 07, 2002
Kudos to this business. This is good management! Let this be an example to others, this is an appropriate response. We will follow this to ensure there is satisfaction. Thank you, ED Magedson [email protected]
CHRIS STEVENS
Rockville,Maryland,
U.S.A.
I apologize
#4UPDATE Employee
Fri, December 06, 2002
Mr. Al
I apologize that the delivery process was not completed in a satisfactory manner. The delivery personnel were supposed to unpackage and
remove any packing materials in relations to your delivery. I will advise our Home Delivery Manager of this event in order to prevent this from happening again. If you would be so kind as to provide your invoice number or your customer code from the sale [on this report], I will adjust your delivery fee. Looking forward to hearing from you.
Sincerely,
