Hgilbert08
Madison,#2General Comment
Fri, December 04, 2009
I selected the wrong tab in error, I am NOT the owner of the company, simply consumer posting a question about attorney fees for this matter.
lgjewelers
Columbia,#3REBUTTAL Owner of company
Fri, December 04, 2009
lgJewelers is not lg-gems!
This person is not one of our customers!
LGJewelers.com is a Missouri company, and not an Alabama company! We have a no BS policy concerning refunds, and always attempt to contact our customers in case of problems wioth an order.
They must be an lg-gems customer. We have never had any dealing with this person.
Our site uses the same 3rd party cart system that the Marsh people use. If fact I inherited the cart from a business deal with then and have found them to be a honorable. I am a programmer and havedone several jobs for them over the years and they have had plenty of chances to rip me off if they were so inclined.
This sounds like they were charged a 15$ restocking fee after paying for the shipping. That is a pretty common thing to do for some stores.
Most refunds are simple mistakes, so we don't do it, but it does help make up for the overhead.
I have no idea why it took them so long to get the refund taken care of.
Regardless, with the current Gold and Silver prices it's hard enough to stay in business and run a jewlery store and keep up a decent reputation without dumb mistakes like this.
How about "getting it right" before you go on a public "smear" campaign.
I don't know how much damage this has done our company. Perhaps I should look into some compensation, myself.
I'd appreciate it if someone would pull our domain name from this report. This is great. Now were are mistakenly associated with a rip-off report.
Vindictiveness is so becoming. At least they could have done their homework before slandering others.
lgjewelers
United States of America#4REBUTTAL Owner of company
Fri, December 04, 2009
LGJEWELERS IS NOT LG-GEMS! GET YOUR INFO RIGHT!
This person is not an lgjewelers.com customer, which is a Missouri company, not an Alabama company. They must have had dealing with LGGems, in Alabama. We use the same off-the-shelf cart systems, but are not the same people!
LGJewelers has a no BS refund policy. We do not argure witht he customer or hold funds if we cannot fullfill thier orders and always get back to them whenever possible to confirm is they wish to back order something. Once contacted we respond immediately and our company phone, email and address is easy to find on the site.
I did inherit the cart system from dealing with lg-gems people, in a business deal, and have always found them to be honorable, though, and suspect that there is more to the story, but I have no proof of that. I have done a lot of programming work for them over the years, so there has been plenty of chances for them to rip me off, if they were so inclined.
Before undertaking a "Smear" campange they might check that they have their information correct. I don't kow how much damage this has done my company and should probably look into compensation. It's hard enough to work up a decent online reputation without someone making a stupid mistake like this!
Please remove my company domain name from this report, so I don't have to result to opening a lawsuit myself.