- Report: #1072592
Complaint Review: Master Card Pre-Paid Debit Card - Internet Select State/Province
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Author Not Confirmed
Why?
Master Card Pre-Paid Debit Card
Internet, Select State/Province, USA
Phone:
1-866-753-6440
Web:
www.PayPal.com/Prepaid
Categories:
Business Rating:
(0)
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Master Card Pre-Paid Debit Card Pre-Paid Debit Card Internet
I was given a "PayPal" prepaid Debit Card in June. I did not activate it until August. The orginal balance was $50. I contacted PayPal and they said it is not a PayPal prepaid debit card. Here is PayPals response:
Thank you for contacting PayPal Debit Card. My name is Ryan, and I understand you have a received a card that was loaded with funds. I can help explain the situation.
The PayPal Debit MasterCard is a card that must be requested directly through the PayPal account and is not a card that is automatically loaded with funds. The card itself works off of the available balance in the PayPal account. The Debit MasterCard is a gray card that starts with the digits 558158.
It sounds like you received the PrePaid MasterCard. The PrePaid card is blue with a white stripe and starts with the digits 5311. Although the PrePaid card does say PayPal on it, it is actually handled by a company called NetSpend. PayPal does not charge any of the fees and all account information related to the card is processed through NetSpend. I do apologize about the confusion and hope the information provided was helpful. If you would like to contact NetSpend, their phone number is 866-753-6440.
It seems that the card was issued by NetSpend.
The card issuer deducted $14.85 from the balance because I did not use the card for over 90 days. The card was purchased in April 2013 and the back of the card says "a monthly maintenance fee of $4.95 applies if the Card Account is inactive for 90 days.
Since I didn't activate the card until August 2nd I believe that the card did not represent an active accoount until it was activated. I called the number referred to above and they would not reimburse me for the charges they made to the account balance.
I feel this is a ripoff. Do not purchase this type of card. If the card was purchased through PayPal thre would be not charges. (See above statement from PayPal).
1 Updates & Rebuttals
Bill
Evergreen,Colorado,
NetSpend
#2Author of original report
Fri, August 02, 2013
The company that issued the pre-paid credit card is NetSpend. Please change the company name to NetSpend.
