- Report: #180334
Complaint Review: Masterguard Fire Alarms - Waterloo Iowa
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Masterguard Fire Alarms
Waterloo, 50707 Iowa, U.S.A.
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Masterguard Fire Alarms ripoff-FIRE--Alarms NEVER replaced--Complaints for 15 years!! Waterloo Iowa
Free Dinner--We bought Masterguard fire alarms in 1990-91--They promised to replace these alarms free of charge if there was a fire--They never answered any calls.Through the years, employees have called to tell us we won a free dinner for ourselves and 3-4 other couples.Every time, I told them this problem, was promised assistance, then never heard from them again.2 mos.ago--I actually went to a dinner at Lonestar Steakhouse in Waterloo, Ia. with 2 other couples.This man promised me in person to do something--guess what--he never called again.I then sent the company emails, which they just don't bother to answer.I feel they owe the price we paid for them plus 15 YEARS interest!!! I certainly don't want to deal with them again.
Patricia
Evansdale, Iowa
U.S.A.
Patricia
Evansdale, Iowa
U.S.A.
3 Updates & Rebuttals
Satisfied Customer
Newport,North Carolina,
U.S.A.
Inacurate statement
#2Consumer Comment
Sat, August 04, 2007
I am very sorry for your situation, however your statement that you talked to an employee of masterguard at a dinner is an incorrect statement. You spoke to an independant Contractor. It is unfortunate that Masterguard's good name gets slurred by these want to be business people.(contractor) I think Masterguard should fine this contractor, but I do not think it is fair for someone to use masterguards name when all independant contractors have their own business names. Did the alarms save your life? (interest for the past 15 years) Perhaps you could have added the system to your insurance policy?
Kristi
Cedar Rapids,Iowa,
U.S.A.
We Can Help
#3UPDATE Employee
Tue, July 03, 2007
Saw your complaint. We are an independent dealer of Masterguard located in Cedar Rapids. We would like to have an opportunity to correct your situation. We pride ourselves and our business on service as our number one priority. Please contact us at 319-294-1264. Thank you.
Kristi
Cedar Rapids,Iowa,
U.S.A.
We Can Help
#4UPDATE Employee
Tue, July 03, 2007
Saw your complaint. We are an independent dealer of Masterguard located in Cedar Rapids. We would like to have an opportunity to correct your situation. We pride ourselves and our business on service as our number one priority. Please contact us at 319-294-1264. Thank you.
