Rd
Columbia,#2Author of original report
Thu, April 30, 2009
I must say that MasterPlans is a very slow company. I just received an email from BBB that they have not received any response from MasterPlans and therefore, they had to extend the investigation. I put a search for previous complaints about Masterplan and found that there were 6 other complaints registered in BBB and MasterPlan ended up procedurally closing 5 complaints recently. None of MasterPlan's customers were happy at all. What I have suggested BBB is that they should charge a nominal fee of $25/day when the company does not follow the given timelines. However, BBB said that that is not possible as they are simply a volunteer company to help customers like myself. I guess they have a point there. My problem is that MasterPlan has made me sign a contract that allows them to rip me off. They can retain a best quality lawyer and all they have to do is to stack up the bill. They currently owe me $3850 but if I end up in court, I will have to pay for my lawyer as well as their lawyer. That would simply mean that they have completely transferred the entire risk on the client like myself. They know that I live in Baltimore MD and would be very unhappy to travel across the country for few thousand dollar. So, basically they gave me a very poor quality plan that I cannot show it to my wife...even less to an investor. Please help...