- Report: #57777
Complaint Review: Matlock Ford - Mercury - Whiteland Indiana
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Matlock Ford - Mercury
2140 N Morton St Whiteland, Indiana, U.S.A.
Phone:
317-736-5185
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Matlock Ford - Mercury ripoff Extended Warranty Switch ripoff deception screwed others too Whiteland Indiana
I purchased a used Ford Explorer from Matlock Ford and being a single mom, I advised the salesman that I wanted an extended warranty. He showed me 3 brochures of the different types of warranties available. Since the vehicle I was purchasing had every 'bell and whistle' available, the salesman told me the highest level/most expensive would cover everything if something went wrong. I looked over the information and told them that was what I wanted.
The next day I received the call late in the day that all my paperwork was ready and that if I could hurry and get there, I could pick up my new vehicle before they closed. Being excited I rushed down there to pick up my new Explorer. When I got there they shoved the papers in my face and asked me to sign it, I asked the finance person, "Did you put the warranty that I asked for on here?" and he said yes, there it is and pointed to a dollar figure with a name beside it.
I later took my truck to have some maintenance work done and asked about having a broken seat belt replaced and was told the only warranty I had was the most basic that only covered the drive train. I checked my paperwork and the dealer had included the brochure with the warranty I wanted, but had only given me the basic warranty. When I called the dealer they told me, "sorry".
I was telling a friend about it and she said they did the exact same thing to her, she didn't find out until she went to have something fixed and then they told her she didn't get that warranty, only the 'Basic'.
Julie
Beech Grove, Indiana
U.S.A.
The next day I received the call late in the day that all my paperwork was ready and that if I could hurry and get there, I could pick up my new vehicle before they closed. Being excited I rushed down there to pick up my new Explorer. When I got there they shoved the papers in my face and asked me to sign it, I asked the finance person, "Did you put the warranty that I asked for on here?" and he said yes, there it is and pointed to a dollar figure with a name beside it.
I later took my truck to have some maintenance work done and asked about having a broken seat belt replaced and was told the only warranty I had was the most basic that only covered the drive train. I checked my paperwork and the dealer had included the brochure with the warranty I wanted, but had only given me the basic warranty. When I called the dealer they told me, "sorry".
I was telling a friend about it and she said they did the exact same thing to her, she didn't find out until she went to have something fixed and then they told her she didn't get that warranty, only the 'Basic'.
Julie
Beech Grove, Indiana
U.S.A.
1 Updates & Rebuttals
Robin
Waldron,Arkansas,
U.S.A.
If you have purchased an extended vehicle warranty and had problems later, PLEASE READ THIS! And post your story! Thanks again, ROR!
#2Consumer Suggestion
Wed, May 21, 2003
This has happened at various dealerships in this area, as well; not just Ford dealerships, either. One friend purchased an extended warranty only to find when he needed it, he had NO warranty at all! But, he had certainly paid for it..... The best thing to do is when you receive your warranty paperwork, call the issuer and confirm your warranty. Do it right from the dealership before you leave. If the dealership denies you use of its phone or acts concerned, suspect the worst. Cover yourself. Let them know that if they will not let you use their phone, you will call and verify the minute you get home. My concern is this: a few honest mistakes can be made, but this is starting to look like a pattern here. What is happening to the money consumers are paying for these warranties? I am sure that there is quite a dollar difference between Basic and Deluxe Waranty coverage. Those extra dollars are not being sent to the warranty company. Where are they? Is this the new "screw you" scheme for car salesmen/dealerships? Just how widespread is this? Has anyone else had this happen to them? Post here, even if you have been assuming that it was an honest mistake. Like the Feds, consumers are capable of finding "patterns of abuse" if enough information is available. "Accountability" needs to be the new battle cry for consumers! We have had enough and we are not going to take it anymore! Thanks Rip-Off Report for an invaluable tool that helps consumers "smoke 'em out"!
