- Report: #196881
Complaint Review: Matthews Ford - Oregon Ohio
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Matthews Ford
2811 Navarre Road Oregon, 43617 Ohio, U.S.A.
Phone:
419-6984444
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Matthews Ford Oregon Unethical and Dishonest Car saleman Justin Ripoff Canfiled Oregon Ohio
My husabnd recieved a letter to that they were having a large sale in addition to receiving a 25,000 certificate to purchase a new car.
My husband and I have a 2002 Ford Ranger which still had a balance of 8200 dollars. The sales person was Justin Canfield who told my husband to bring the car into the dealership.
Justin also told my husband that he would give my husband a good trade in price or if he wanted he had somene in the ofice that would buy the truck as is for the remainder of the loan.
My husband got the the dealrship and there was no one was there to purcase the truck.The dealership was no longer interested in the truck.
The truck was prchased in my name because of my husbands credit rating during the time we purchased the truck.my husbands credit rating has improved.
The salesperson advised my husband that since the truck was not in his name that he should forget about the truck and let his wife deal with it and purchase this 2006 so that your credit rating could improve.
My husband called me and I ask the salesperson (Justin) what was he planning on doing with the truck and what would be the trade in value of the truck.
Justin stated that he was not going to trade in the truck and that he wanted my huband to purchase a 2006 because that was the only year the bank would approve.
I asked Justin what are we suppose to do with the truck which "we" being my husband and myself, we still owe 8200 dollars on the loan. Justin states I dont know.I have never be so insulted.
My husband and I are a couple what ever he does affects us both equally where so these sales people get their moral training from? apparently out of a craker Jack box, because if they think they are foolin anyone they should look in the mirror.
Consumers have educated themselves to buying cars and dealing with car salesmen like Justin.
Annette
toledo, Ohio
U.S.A.
My husband and I have a 2002 Ford Ranger which still had a balance of 8200 dollars. The sales person was Justin Canfield who told my husband to bring the car into the dealership.
Justin also told my husband that he would give my husband a good trade in price or if he wanted he had somene in the ofice that would buy the truck as is for the remainder of the loan.
My husband got the the dealrship and there was no one was there to purcase the truck.The dealership was no longer interested in the truck.
The truck was prchased in my name because of my husbands credit rating during the time we purchased the truck.my husbands credit rating has improved.
The salesperson advised my husband that since the truck was not in his name that he should forget about the truck and let his wife deal with it and purchase this 2006 so that your credit rating could improve.
My husband called me and I ask the salesperson (Justin) what was he planning on doing with the truck and what would be the trade in value of the truck.
Justin stated that he was not going to trade in the truck and that he wanted my huband to purchase a 2006 because that was the only year the bank would approve.
I asked Justin what are we suppose to do with the truck which "we" being my husband and myself, we still owe 8200 dollars on the loan. Justin states I dont know.I have never be so insulted.
My husband and I are a couple what ever he does affects us both equally where so these sales people get their moral training from? apparently out of a craker Jack box, because if they think they are foolin anyone they should look in the mirror.
Consumers have educated themselves to buying cars and dealing with car salesmen like Justin.
Annette
toledo, Ohio
U.S.A.
1 Updates & Rebuttals
Justin Canfield
United States of AmericaThe whole truth.
#2REBUTTAL Individual responds
Thu, February 18, 2010
In response to the report filed:
First of all, I deeply regret any misunderstanding there may have been and I am sorry for what happened.
We would have loved to have taken the truck in on trade. Unfortunately, there was negative equity in the trade that the bank was unwilling to finance. Just because a bank approves a loan for 25,000 dollars does not mean that they will put their interests in jeopardy because of inadequate collateral. This means that a bank will not finance a vehicle for more than they deem it is worth. Since the trade-in was not worth its payoff, the difference would have had to have been added to the loan. (I did not know the trade value until the customer arrived and it was appraised. My buyer was not willing to payoff the remainder of the loan and I never promised anything of the sort.) The bank was not willing to finance this difference. Without more money down, we were unable to take the truck in on trade.
Because of this, I was forced to tell the couple that we could not take the 2002 Ranger in on trade. I suggested that it was still a good idea to buy the 2006 to re-establish his credit. Of course, this was only if they could afford to keep both vehicles. I gave them an option that they decided not to take. There was no intention to "rip off" anybody. I was simply sharing with the couple the only option I had available to them because of the lender's decision.
I pride myself in being ethical and moral. I have the HIGHEST CUSTOMER SATISFACTION RATE at Mathews Ford. I have been a successful salesperson at Mathews Ford for 15 years and I am successful because I am exetremely honest and up front.
Unfortunately, sometimes there are some situations that are out of my control. But, I will do all I can to make sure a situation like this never happens again or at least explain the situation better.
