- Report: #1327511
Complaint Review: MATTRESS ONE - Nationwide
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MATTRESS ONE
Nationwide, USA
Web:
www.mattress1.com
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MATTRESS ONE PETER BECKENBACH (SALESPERSON)-JEFF (MANAGER)-BOBBY BROWN(REGIONAL OFFICE)-ALEXIS(REGIONAL OFFICE)-JIMMEL(OWNER)-AMIN(FORMER PRESIDENT OF THE COMPANY) THIS IS A LIST OF THE PEOPLE I HAVE SPOKEN TO BY PHONE MANY MANY TIMES TO TRY TO RESOLVE THIS MATTER! manipulative, false advertisement, forceful/misleading salesman, unwilling to help resolve matter, avoided phone calls. Palm Coast Florida
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I went to mattress one on 3/26/2016 and I told the salesman(Peter Beckenbach) that I was looking to puchase a cool gel mattress and that I wanted the softest mattress he sells!! after laying on several beds in the showroom I decided to purchase the SIMMONS-2015 RECHARGE (PLUSH) PILLOWTOP KING SIZE MATTRESS. Since it was a major purchase for me to make I told Peter I was going to think about it for a few days....he said well the sale ends today at 6pm and you will never get the mattress at this price again...after talking to my mom I decided to go ahead and purchase the mattress...the mattress was delivered on 3/29/2016. I slept on the mattress that night.It was not a cooling mattress at all and the mattress was so hard it felt like I was sleeping on the concrete outside!!
I called Peter the next day and he told me to give the mattress 30 days to soften up...so I did!! After the 30 days the bed was killing me. I could barely walk in the mornings! I called the store again...this time speaking to Jeff...he informed me that he was the new manager of the store and Peter had been transferred to a new store. I explained my problem to Jeff and he said I needed to sleep on the mattress for 90 days for it to soften up! So I waited as he asked.I called Jeff and the regional office dozens of times since then! Jeff said he was convinced that my bed was mis-marked and was actually a FIRM mattress! He assured me every time I called every 3-4 days after that time that he was trying to contact someone at the regional office to authorize a swap out of my mattress at no charge to me...but he had not been able to contact anyone to authorize the free exchange.Today's date is 9/11/2016.
after talking to all the people listed above I last spoke with alexis at the regional office on 8/19/2016. she told me that she had spoken to her supervisor and I needed to send her pictures of the mattress which I did!! She then called back on 8/26/2016 and told me that Jeff had not spoken to anyone and was lying to me, there was nothing the company was willing to do to resolve this matter! She said my only option I have is to pay $149.99 additional to exchange my mattress!
So after spending $1068.93 they now want me to pay another $149.99 even if the new mattress i choose is a lesser value to exchange for the bed I was supposed to get in the beginning! This is clearly false advertisement!!! You have nice soft beds in the showroom to try out and then they deliver a bed as hard as concrete! There are NO REFUNDS no free exchange...NOTHING! You can believe that I will NEVER purchase another mattress from Mattress one! They don't stand behind their product and their customer service is the worst I have ever seen! And now after being pressured to purchase the mattress while it was on sale for that price. the mattress is being sold at the same sale price as it was that day. only now you get a free 50" LED HD TV and 2 free memory foam pillows! WOW! WHAT A RIP OFF!
