- Report: #1226246
Complaint Review: Maximum Security Alarm - Sacramento California
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Maximum Security Alarm
1010 Hurley Way Suite 525 Sacramento, 95825 California, USA
Phone:
888-564-5621
Web:
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Maximum Security Alarm Deceptive and Rude Bas Business Tactics Sacramento Nationwide
This company is horrible! They do not return phone calls and then claim you never called. The representative actually said that she is the only one that anwers the voicemails and I have never called. They took advantage of my elderly father in law having him sign a three year contract having no idea what he was signing.
They used aggressive and pushy sales tactics. At no point did he understand that by having this installed he was locked in, he thought he was signing papers giving permission for the install. I have been trying to take care of this issues since October 2014. The only way I was able to reach a representative was by calling Monotronics who basically did a three way call to get me a rep.
My father in law moved in September as he was told by a social worker at the hospital that they would not allow him to return home. I have explained to them the situation and the company will not release him from the contract. The rep out right lied to me and told me they had a recorded conversation of him where are details were gone over through Monotronics. When I asked for it she could not provide it and said I would have to get it from Monotronics.
After calling Montronics I was informed that they have never done this, the rep even contacted a supervisor to be sure. The rep said they record calls when customers sign directly up with them, they record the initial sign up call. The rep from Maximum Security was rude and actually had the nerve to tell me that if family had stepped in sooner this would never have happened. If there phone reps are conduct themselves in such an unprofessional manner, why should I not believe the sales reps are any different with there door to door sales tactics. I feel they took advantage of an elderly man who can barely move, is hard of hearing, has blurred/double vision and trouble speaking. The reps refuse to make it right and want him to pay off a contract in a home he is no longer able to live in.
