- Report: #720353
Complaint Review: Maxwell Systems - King Of Prissia Pennsylvania
Reported By:
Rick -
Sterling Hts., Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Maxwell Systems
1000 First Ave King Of Prissia, 19406 Pennsylvania, United States of America
Phone:
608-220-9355
Web:
http://contact.maxwellsystems.com/
Categories:
Business Rating:
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Maxwell Systems Shary Dye Maxwell systems Rip me off for $16,000 King Of Prissia, Pennsylvania
*Consumer Comment: Contracts.
*Consumer Comment: Two Problems
*Consumer Comment: You don't care about your customer?
*Consumer Comment: Maxwell Systems Over Promise and Under Deliver
*REBUTTAL Individual responds: We Have Come To a Settlement
*Consumer Comment: I am always, always, ALWAYS
*Consumer Comment: Better
*Consumer Comment: Mawell systems and Shary Dye
Would you do business with someone who says All sales are final whether or not their products performs in the manner it is represented?
Would you do business with someone that keeps your money and never delivers the product and service promise?
Let me share with you MY Maxwell System Experiences.
Thursday Jan 13 :
I go to Builders Convention and meet Shary Dye , a representative of Maxwell System. For 3 days she attempts a hard close on me to purchase software. I am interest but feel the software is to expensive.
Friday Jan 14 :
I instruct her to call our accountant and discuss software with her. After long discussion she agrees to purchase the software. Fills out paper work and sends paper work back. This is Friday at 5;33 PM. SEE Paper that was sent to us. Notice the bottom is cut off.
Monday Jan 17
After thinking about it over the weekend , we felt the software was to expensive so we started to call Shary at 8:00 am Monday morning attempting to cancel. After 5 attempts, we received no response.
At 12;30 pm we contacted company , spoke with a representative named Mona , and share our desire to cancel. She responded that she had to look into who she needed to talk with. WE received no return call.
After an hour with no response, we call Visa an attempt to cancel payment.
Tuesday Jan 18 : Software arrives.
Wednesday Jan 19 : We send software back not open
Monday Jan 24th
Finally was sent an email from Shary stating she was back from the Trade Shows and when she called she stated that she would have to have to discuss with a few co-workers and get back to me. View Emails
Tuesday Feb 1st
Tired of calling and received her voicemail so we sent her an email asking if she had resolved the issue.
Wednesday Feb 2nd
She sent email that she was in meetings and would call me.
The same story goes on for over a few weeks
Now it is April, and we receive a letter from Visa stating that the $16,000 plus interest is placed back on our credit card and we need to pay bill. They based their decision on the sales contract that states all sales are final.
The problem is the wording is cut off our copy and we never knew it.
And that is where they are hanging their hat. That all sales are final.
We are now force to legal action to get our money back
Do you really want to deal with a company that handles YOUR CONCERN the way they treated us?
Buying software is a long term relationship; do want a long term relationship with a company like this?
Think twice before you buy their software. All they seem to care about is get their $16,000 and you live with it.
Would you do business with someone that keeps your money and never delivers the product and service promise?
Let me share with you MY Maxwell System Experiences.
Thursday Jan 13 :
I go to Builders Convention and meet Shary Dye , a representative of Maxwell System. For 3 days she attempts a hard close on me to purchase software. I am interest but feel the software is to expensive.
Friday Jan 14 :
I instruct her to call our accountant and discuss software with her. After long discussion she agrees to purchase the software. Fills out paper work and sends paper work back. This is Friday at 5;33 PM. SEE Paper that was sent to us. Notice the bottom is cut off.
Monday Jan 17
After thinking about it over the weekend , we felt the software was to expensive so we started to call Shary at 8:00 am Monday morning attempting to cancel. After 5 attempts, we received no response.
At 12;30 pm we contacted company , spoke with a representative named Mona , and share our desire to cancel. She responded that she had to look into who she needed to talk with. WE received no return call.
After an hour with no response, we call Visa an attempt to cancel payment.
Tuesday Jan 18 : Software arrives.
Wednesday Jan 19 : We send software back not open
Monday Jan 24th
Finally was sent an email from Shary stating she was back from the Trade Shows and when she called she stated that she would have to have to discuss with a few co-workers and get back to me. View Emails
Tuesday Feb 1st
Tired of calling and received her voicemail so we sent her an email asking if she had resolved the issue.
Wednesday Feb 2nd
She sent email that she was in meetings and would call me.
The same story goes on for over a few weeks
Now it is April, and we receive a letter from Visa stating that the $16,000 plus interest is placed back on our credit card and we need to pay bill. They based their decision on the sales contract that states all sales are final.
The problem is the wording is cut off our copy and we never knew it.
And that is where they are hanging their hat. That all sales are final.
We are now force to legal action to get our money back
Do you really want to deal with a company that handles YOUR CONCERN the way they treated us?
Buying software is a long term relationship; do want a long term relationship with a company like this?
Think twice before you buy their software. All they seem to care about is get their $16,000 and you live with it.
8 Updates & Rebuttals
anonymous
Hillsdale,Illinois,
United States of America
Mawell systems and Shary Dye
#2Consumer Comment
Wed, November 16, 2011
I have had been dealing with Maxwell for sometime and have been dealing with Shary Dye for the last 5 years at least. She has been noting but the best to deal with she calls me and checks on me to see if I have any questions on the product she had sold us. Maxwell had a rough start after buying Quest but they have picked it up and steped up the development in their product. I have recommened this product to a lot of pepole and will still continue too. The dealing I have had with Maxwell and Shary has been great and if she told this guy something it is true, she is a very devoted person in her work and life. She has a great work ethic. Maxwell is one of the better estimating software out there and if you did your homework you would of known it when you went to buy it. Instead of just buying on the spur of moment at a show. Do your research and dont knock some if you are unhappy because you made a mistake. These people are good people and do a great job.
mr rik
miami,Florida,
USA
anonymous
San Diego,California,
United States of America
I am always, always, ALWAYS
#4Consumer Comment
Thu, June 02, 2011
Suspicious of someone who says, "e have come to a settlement" when their name is different than that of the OP.
Rick Merlini
Sterling Hts,Michigan,
USA
We Have Come To a Settlement
#5REBUTTAL Individual responds
Wed, June 01, 2011
I would like to make a formal apology to Maxwell Systems and Ms. Dye. Making this posting, which was not fair to Ms. Dye or Maxwell Systems,was extremely inappropriate, immature, and lacked the respect they both deserved. I regret the disruption and distraction that it caused.
I would also like to thank Maxwell Systems. Despite my bad behavior, they have been responsive to my needs and have been able to resolve my concerns
Tim Klien
Shelby Twp,Michigan,
United States of America
Maxwell Systems Over Promise and Under Deliver
#6Consumer Comment
Wed, April 27, 2011
We meet with them , They over promise and under deliver on they product. They are all taught the Blue Suede Shoe Salemenship. Hold on to your ankles. Beware of Maxwell System.
Tim Klien
Shelby Twp,Michigan,
United States of America
You don't care about your customer?
#7Consumer Comment
Wed, April 27, 2011
So , if your customer dosn't like your product to bad. I got your money. No going to last to long in the business world. No customer service.
Cory
San Antonio,Texas,
U.S.A.
Two Problems
#8Consumer Comment
Thu, April 21, 2011
There are two problems with your post. "Wheter or not their product performs in the manner it is represented". Later you state you sent the software back NOT opened. So there's really no way you could have determined whether or not their product DID perform as represented. Then you state "Would you do business with someone that keeps your money and NEVER delivers the product and service promise". They DID deliver the product, they never got the chance on the service based on your returning their product. With your post having so many misrepresentations, I'd wonder about the "bottom is cut off" story.
Flynrider
Phoenix,Arizona,
USA
Contracts.
#9Consumer Comment
Thu, April 21, 2011
" After thinking about it over the weekend , we felt the software was to expensive so we started to call Shary at 8:00 am Monday morning attempting to cancel."
That's called buyer's remorse. One of the reasons they had you sign a contract was to avoid that situation. What was the purpose of signing the contract if it didn't finalize the sale?
I sign a lot of software contracts and none of them give me the option for a "do over" if I get buyers remorse in a few days. I think your expectations are unreasonable. Signing a contract commits you to the purchase. That's the whole purpose of having a contract.
