- Report: #204023
Complaint Review: MBNA - Wilmington Delaware
-
Author Confirmed
Why?
MBNA
PO BOX 15019 Wilmington, 19850-5019 Delaware, U.S.A.
Phone:
800-421-2110
Web:
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MBNA World Points MBNA ripoff. Charged fuel surcharge when redeeming points for airline tickets. Wilmington Delaware
World Points is MBNA's credit card rewards program. one point is earned for each dollar spent. Rewards can be redeemed for mechandise or travel.
On JULY 31, 2006 I redemed 50000 points for two airline tickets valued at $280.00 each. 25000 points will buy any airline ticket in the continental USA uo to $400.00. In addition to the points I was charged $100.00 by MBNA's travel agent, Carlson Wagonlit. I was told $90.00 was for fuel surcharge, $45.00 per ticket. There was also a service charge og $5.00 per ticket. The airline ticket could have been purchased direct, by me, from American airlines for $280.00 each with no fuel surcharge. In fact, MBNA, through Carlson, purchased the tickets for $280.00 each - less any discounts it receives - from American Airlines without a fuel surcharge.
MBNA and Carlson are profitting and using the rising prices for fossil fuels as justification without ever paying the surcharge. I have been ripped off. I was charged $90.00 in addition to the 50000 point for two tickets valued at $560.00 when 50000 points have a declared value of $800.00.
Please investigate. I, and others, are being cheated and MBNA and carlson are profiteering using fuel costs as justification.
I look forward to hearing from you.
Albert
Rockford, Illinois
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
On JULY 31, 2006 I redemed 50000 points for two airline tickets valued at $280.00 each. 25000 points will buy any airline ticket in the continental USA uo to $400.00. In addition to the points I was charged $100.00 by MBNA's travel agent, Carlson Wagonlit. I was told $90.00 was for fuel surcharge, $45.00 per ticket. There was also a service charge og $5.00 per ticket. The airline ticket could have been purchased direct, by me, from American airlines for $280.00 each with no fuel surcharge. In fact, MBNA, through Carlson, purchased the tickets for $280.00 each - less any discounts it receives - from American Airlines without a fuel surcharge.
MBNA and Carlson are profitting and using the rising prices for fossil fuels as justification without ever paying the surcharge. I have been ripped off. I was charged $90.00 in addition to the 50000 point for two tickets valued at $560.00 when 50000 points have a declared value of $800.00.
Please investigate. I, and others, are being cheated and MBNA and carlson are profiteering using fuel costs as justification.
I look forward to hearing from you.
Albert
Rockford, Illinois
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
