- Report: #147161
Complaint Review: McAfee - Santa Clara California
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Author Confirmed
Why?
McAfee
3965 Freedom Circ. Santa Clara, 95054 California, U.S.A.
Phone:
408-988-3832
Web:
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McAfee Rebate Ripoff Beware - Rebate Fraud Ripoff Santa Clara California
Beware, if you buy McAfee virus software with a rebate you may be sorely disappointed.
My frustration in trying to collect the rebate promised with the purchase of my anti virus software closely parallels that of many other reports I have since read on the internet.
This experience has taught me not to buy McAfee again.
After closely reading the instructions, I sent in by registered mail, the rebate slip, claim form, original first page from Norton's 2004 manual, original UPC proof of purchase from the box top, and Fry's purchase receipt.
I received an emailed acknowledgement, then silence. There was no way to contact them by email so I spent hours on the phone trying to talk to a real person and was told my request was invalid as I had not sent in "EITHER the proof of purchase from the box or the purchase receipt". I guess they like to leave themselves some wiggle room on that. Anyway, that is exactly the same as many others have reported, and of course I cannot send in the original UPC from the box top again as they already have that.
As so many people have been defrauded like this I am now searching for a contact in the FTC to take this to. If anyone has knowledge in that direction which will help, please let me know with a post to this site. If you have a similar experience make a post too, because that is what the FTC looks for to take action.
I will post again on how this resolves.
Neville
Menlo Park, California
U.S.A.
My frustration in trying to collect the rebate promised with the purchase of my anti virus software closely parallels that of many other reports I have since read on the internet.
This experience has taught me not to buy McAfee again.
After closely reading the instructions, I sent in by registered mail, the rebate slip, claim form, original first page from Norton's 2004 manual, original UPC proof of purchase from the box top, and Fry's purchase receipt.
I received an emailed acknowledgement, then silence. There was no way to contact them by email so I spent hours on the phone trying to talk to a real person and was told my request was invalid as I had not sent in "EITHER the proof of purchase from the box or the purchase receipt". I guess they like to leave themselves some wiggle room on that. Anyway, that is exactly the same as many others have reported, and of course I cannot send in the original UPC from the box top again as they already have that.
As so many people have been defrauded like this I am now searching for a contact in the FTC to take this to. If anyone has knowledge in that direction which will help, please let me know with a post to this site. If you have a similar experience make a post too, because that is what the FTC looks for to take action.
I will post again on how this resolves.
Neville
Menlo Park, California
U.S.A.
