markie
United States of America#2Consumer Comment
Tue, November 27, 2012
I have only one statement. If this was NOT the first time to this location with an issue, why even return to the location at all? Dont give me an excuse of well we thought they would have changed. Thats bull.
Dagwood Degero
USA#3General Comment
Sat, September 26, 2009
Ned Stagg runs a great business, I have never once had an issue with any of his owned restaurants, and have personally been to this establishment many times. The place is clean, and I never have had issues with my order being wrong. To go through so much for something so little is disrespectful to the company, the employees who work themselves to tears all 52 work weeks in the year for minimum wage without complaint, and to other customers who come to these stores on a regular basis, being forced to wait while you complain that your 2 minute old fries are too cold. These kind of complaints bring my blood to a boil; to go through so much for so little. There are enough people with these kind of complaints on a daily basis at every McDonald's in San Antonio, usually due to a minor mixup or somebody's blatant impatience, but the management staff operating under the Stagg Restaurant Partnership name is more than competent enough to handle these issues on a store level, quickly resolving them in a satisfactory manner. This has been my experience every time I visit any of the Stagg establishments and I hear another customer complaining. I once even had the painful experience of having to wait for my order because one impatient woman demanded the dedicated attention of the entire store's management while she got her 50 piece nugget mixup resolved. The issue? She only got 49 nuggets. They had her sauce fine, and her drinks, just one nugget missing. It took her 15 minutes to calm down. The staff got me fresh fries, fresh patties on my burgers, and a prompt apology for the wait, despite it not being their fault. I don't know what this is about not receiving an aplology from the head offices, but my guess is that this person is either hard to reach or isn't paying attention. All of this complaining for $10.55, and not explaining what the initial issue was about? Come on now...