Complaint Review: McDonald's - Mustang Oklahoma

I'm generally pretty laid back and it takes quite a bit to light my fuse. What happened here may have set me off, but I like to get my "revenge" is slightly more subtle ways that are just as satisfying if not more so.... Here's how I go about it: In a negative situation, I won't raise too much of a commotion right there on the scene. I'll try the usual things; try to get some joy from the service person, if not them then the direct manager, etc. If they're both being clowns, or however high up the ladder goes on site, I take note of the names of the service person and the manager, contact corporate via e-mail or phone (if toll free) and get action there. The REAL joy, however, is if you get action at the management level on site. Get the manager's name *anyway*. Again, e-mail/call corporate and let them know the details of the issue you experienced and let them know that although the issue was "handled" as such at the store level, you wanto to make SURE they're aware that the incident occurred in the first place so that they can "take any steps and/or measures required to *ensure* that such an issue does not occur again". This works, because you have no assurance that paperwork will be filed at the store level that will filter up to corporate, and if you take the matter into your own hands to assure yourself that it *has*, you may see better service in future and actually get a sense of consumer accomplishment. In addition, I'm still a "reasonable" customer who kept his cool with the added bonus of not holding up the innocent patrons behind me with needless histrionics.

There is a replacemnet for the double cheeseburger. You have to pay attention to the menu board. This hit me too when I blindly ordered what I usually do. The replacement is called the McDouble, it's still a dollar, but I think it only has one piece of cheese. With food costs going up, I can see why they did it.

I am so sorry about your experence at that McDonald's. What he did was more than being unprofessional, he was down right being an @$$ hole. I am a new manager at a McDonald's in Arvada Colorado, and I am very disapointed how he treated you. I do know he should made it right. We are taught that there are 6 steps in a customer recovery. I do belive it and I know that he did not follow any of these stepts. First of all, he should have taken your sandwitch back and made it correctly. (only thing that I can think of is that if they ran out of quarter buns, then thats why your #3 was on a regular bun). But at the same time if that was the case he should of informed you. But he should of stilled made it again to be frest. Then he should have offered a refund if that was not the case of running out of quarter buns. If I was the manager at that store and you were my customer, I would have made the sandwich over and made sure everything was fresh. Then I would of gave you and large fry, large drink, and whatever you wanted for dessert. Ray Krocs started the Q.S.C.V. and we still do follow it today (most of us). If you have any questions, please feel free and email me.