- Report: #394979
Complaint Review: McElroy Tutoring - San Diego California
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McElroy Tutoring
2180 Garnet Ave, Suite 2K, San Diego, 92109 California, U.S.A.
Phone:
866-584-8886
Web:
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McElroy Tutoring Non reimbursement for upfront payment of false marketing of tutor services. San Diego California
Paid $75.00 up front for GMAT Tutor rated at 9.6/10. Tutor was 45 minutes late. Tutor could not complete any GMAT math problems in less than 5 minutes.
In fact, he was unable to correctly complete 3 problems in 25 minutes. The actual test gives ~2 minutes per problem. How can you teach it if you can't do it? Tutor unable to explain the GMAT problems. Tutor gave incorrect information about the GMAT. E.g. "You are allowed to bring a calculator in the GMAT test with you." This is wrong.
Tutor was asked to leave 15 minutes prior to end of session. McElroy Tutoring will not reimburse the student. McElroy Tutoring falsely promotes their tutors and has an illegitimate scoring system.
Randall
New York, New York
U.S.A.
In fact, he was unable to correctly complete 3 problems in 25 minutes. The actual test gives ~2 minutes per problem. How can you teach it if you can't do it? Tutor unable to explain the GMAT problems. Tutor gave incorrect information about the GMAT. E.g. "You are allowed to bring a calculator in the GMAT test with you." This is wrong.
Tutor was asked to leave 15 minutes prior to end of session. McElroy Tutoring will not reimburse the student. McElroy Tutoring falsely promotes their tutors and has an illegitimate scoring system.
Randall
New York, New York
U.S.A.
2 Updates & Rebuttals
Brian r. mcelroy, mcelroy tutoring president
San Diego,California,
U.S.A.
Our Side of the Story, Continued.
#2
Mon, August 24, 2009
Since our first rebuttal was posted, McElroy Tutoring has earned (and
then continued to maintain) a rare "A+" rating from the Better Business
Bureau.
In addition, two weeks after this complaint was made, we instituted
a full money-back guarantee, in order to ensure that this type of dispute would never reoccur.
Little did we know at the time of this complaint that one
person's vindictive attempt to harm our reputation would end up as one
of the top Google results for "McElroy Tutoring." After
providing honest, reliable and expert tutoring services to thousands of
clients across the country for the last 7 years, we think it's a shame
that one dishonest client with malicious intentions can so quickly tarnish
our company's good name by anonymously slandering us on a website such as this.
As the founder and president of McElroy Tutoring, and a Harvard
graduate with 11 years of experience as a private tutor, I take great
pride in our reputation as an honest, reliable business with a wide
selection of professional, expert tutors. And I can personally vouch
for each of our tutors, because all tutors must undergo an intensive
application and interview process, including a one-on-one interview
with me, before being hired. Thus, I would respectfully request that
you consider the trustworthiness of this isolated complainer
before
drawing any premature conclusions about our company or our tutors.
For more information about us, please visit our website at McElroyTutoring.com or call our main office at 866-584-TUTOR.
Thank you.
--
Brian R. McElroy
Founder and President, McElroy Tutoring Inc.
email: [email protected]
Toll-Free: 1-866-584-TUTOR (8886), x 4
Fax: 866-584-8886
www.McElroyTutoring.com
Brian Mcelroy
San Diego,California,
U.S.A.
False Claims, Baseless Accusations, Blackmailed by Complainer
#3REBUTTAL Owner of company
Wed, November 26, 2008
A quick response: 1) Tutor was not 45 minutes late. The complainer never mentioned this until after his request for a refund was denied by PayPal's dispute resolution department. In other words, he made it up. Tutor has hundreds of satisfied students--as a result, we highly doubt the rest of the complainer's claims as well. 2) We do not offer, nor have we ever claimed to offer, a money-back guarantee (or as the complainer incorrectly calls it, "reimbursement"). So long as the lesson occurs, we charge you for that lesson, which is why we require 24 hours pre-payment. However, we never require our clients to pay for more than one lesson at a time (this gives them the opportunity to try different tutors). We are also happy to refund payment for any unused lesson hours. 3) We offered the client a refund through PayPal for the final 15 minutes of the lesson that he did not use. He refused. 4) Our tutor's qualifications and ratings are thoroughly explained on our website. 5) Prior to posting on this site, the complainer contacted us via phone and email to threaten a negative posting on this website unless I issued a full refund. Hence, this post is the result of blackmail and vindictiveness, not public interest. For more information, you can contact us by phone at 866-584-8886 or by email at [email protected]. You can also visit our website at www.mcelroytutoring.com. Thank you!
