- Report: #679499
Complaint Review: McGinnSmith Alarm Trading LLc - Albany New York
Reported By:
colleen -
zion, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
McGinnSmith Alarm Trading LLc
99 Pine St Albany, 12207 New York, United States of America
Phone:
18664777738
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
McGinn,Smith Alarm Trading LLc Alarm Services sent a serviceman without parts to do job,and billed me for it when he could not do his job Albany, New York
Business has a D rating from the BBB and 42 complaints against them(fact that I did not know when my contract was sold to them from another company)They monitor security systems.I soon discovered that they were happy to take my money every month,but unable to provide repair work when neede.I switched to AT&T uverse and needed a cell unit installed. I talked to several people at the company and made it clear what the problem was.I had to wait over 2 1/2 weeks to get someone out here.No one at the company bothered to let the serviceman know why he was coming out here.He did not come out with the parts to fix the system.The serviceman told me there would be no charge since it was the company's fault he did not do the work that day.The company turned around and charged me $80.00 for the service call anyways.I would suggest that consumers do not do business with this company.Besides all that,the serviceman that came out has his own burgler alarm company and was giving me quotes for hisbusiness,which was unprofessional.In general I found that the employees of this companydo not return phone calls or it takes them days to get back to you.The employees are rude and act like they are doing you a favor by talking to you.When I filed a complaint against them with the BBB part of what I wanted was to talk to someone other than the snotty billing manager.---They refused to do that simple thing.
2 Updates & Rebuttals
Doug Keenholts
Albany,New York,
United States of America
Company Response
#2UPDATE Employee
Tue, January 18, 2011
Our goal is to provide the best customer service in our industry and to meet each individual customers needs. When we fall short of this goal, we take it very seriously. In this instance, it appears we had a miscommunication with the customer regarding what was needed to fix her system. Through interviews with the personnel involved and a review of our internal notes, it appears we believed that the customer had installed a DSL line for her home phone, and dispatched a subcontractor with those instructions. As the customer noted, she actually had AT&T Uverse installed, which requires a cellular upgrade to fix the issue. Since the subcontractor did not know this ahead of time, he did not have the needed equipment with him on that service call, and the issue s****.>
colleen
zion,Illinois,
United States of America
Company does the right thing
#3Author of original report
Sun, January 16, 2011
Someone from the company did contact me. They decided to wave the charges against me. If the SNOTTY billing manager had let me talk to someone higher up in the company in the first place I would not of had to file a claim with the BBB at all!
