- Report: #117550
Complaint Review: MCI - Iowa City Iowa
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Author Not Confirmed
Why?
MCI
P.O. Box4600, Iowa City, 52244 Iowa, U.S.A.
Phone:
800-950-5555
Web:
N/A
Categories:
Business Rating:
(0)
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MCI ripoff - refusal to provide invoices for bill sent to collection agency in my name. Iowa City Iowa
After receiving a copy of my credit report, I noted a bill from MCI Communications that had been forwarded to a collection agency(Park Dansan) in Gastonia NC. I contacted them about this an was told I would have to contact MCI myself.
After a total of 2hours and 23 minutes waiting, I was connected with a reepresentitive. I was then forwarded to the MCI Financial Services. I explained to this representitive what the problem was and requested a copy of the invoice pertaining to these charges. I was told it would be sent out in 10 to 14 business days.This was on July 9, 2004. I never received them. I then placed two more calls(August 10, 2004, and September 21, 2004) was promised the samething by two more different representivities, and to date have received nothing. I then made a fifth call on October 3, 2004, requested to speak to a supervisor, waited another 33 minutes. An individual representing themselves as a supervisor, informed me they could not forward the requested information, they were prohibited from doing so, that the requested information could only come from The Corporate offices in Iowa City, Iowa, and was given a phone number to call. I called the number given me, and was promised a copy of the requested invoices.
Again, to date, as of this writing, I have received none of the requested information.
Tommy
Colville, Washington
U.S.A.
After a total of 2hours and 23 minutes waiting, I was connected with a reepresentitive. I was then forwarded to the MCI Financial Services. I explained to this representitive what the problem was and requested a copy of the invoice pertaining to these charges. I was told it would be sent out in 10 to 14 business days.This was on July 9, 2004. I never received them. I then placed two more calls(August 10, 2004, and September 21, 2004) was promised the samething by two more different representivities, and to date have received nothing. I then made a fifth call on October 3, 2004, requested to speak to a supervisor, waited another 33 minutes. An individual representing themselves as a supervisor, informed me they could not forward the requested information, they were prohibited from doing so, that the requested information could only come from The Corporate offices in Iowa City, Iowa, and was given a phone number to call. I called the number given me, and was promised a copy of the requested invoices.
Again, to date, as of this writing, I have received none of the requested information.
Tommy
Colville, Washington
U.S.A.
1 Updates & Rebuttals
S.n.
Bucyrus,Kansas,
U.S.A.
Put It In Writing!
#2Consumer Suggestion
Sat, November 13, 2004
You need to follow up your telephone conversationi with a letter to MCI, certified mail return receipt requested, advising them that you have been informed that an account in your name has been turned over to a collection agency, that you have attempted to obtain copies of the bills in question and to date they have refused to forward such information to you. If they still refuse to send the information, contact your state Attorney General's office, advise them of the problem and request information on how to obtain proof from MCI that this is actually your bill (Send them copies of everything, including copies of the certified receipt.)
