- Report: #405536
Complaint Review: MDCT - Santa Fe Springs California
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Author Confirmed
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MDCT
14126 Gannet St Suite 107 Santa Fe Springs, 90670 California, U.S.A.
Phone:
562-4831445
Web:
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MDCT Ripped Off $60, No contact, Box showed up EMPTY and LATE Santa Fe Springs California
On Dec 13, ordered 3 prints from the company. The website says they ship UPS. On the 22nd, I contacted them by email asking for tracking number. No reply. On the 24th, got home, had 2 tubes sitting on my door step, from USPS, with no lids, and a sticker saying "Received without contents" Inside I found an invoice, dated the 22nd, with postal markings saying it was shipped from them on the 22nd, saying that this box contained 2 of the 3 prints with one left on "back order" They didn't return ANY of my calls, I left PLENTY, didn't respond to ANY emails, I sent quite a few. I contacted Paypal since I payed with them but they can't do anything. Contacted IC3 with no response as of yet, I contacted the post office and they said only the sender can file claim because there was NO insurance on my package. I'm out $60 on gifts that was for Christmas.
Bill
clayton, New York
U.S.A.
Bill
clayton, New York
U.S.A.
1 Updates & Rebuttals
Bill
clayton,New York,
U.S.A.
MDCT Inc 1/9/09 email finally returned
#2Author of original report
Tue, January 20, 2009
On 1/9/09 I got an email from Roger Smith ( [email protected] ) saying the following : I have called you twice and you've never answered. I apologize for your order not getting out faster. If you want a refund please send our merchandise back. I will credit you for your poster on backorder. Roger Smith MDCT INC. I did not receive ANY calls at all, and from the dozens of voicemails and emails I sent, they must not have ever heard or read the part that said , "I got nothing but 2 empty tubes in the mail" So I called them up, Roger wasn't there and I talked to someone else; he assured me that they would not send out 2 empty tubes cause thats not good business and I told him that I knew that, but it either got stolen or damaged in transit, told him I can't do a claim cause I'm not the sender, he then asks me to resend the tubes to him so he can go to the post office and get a claim, I asked if he would pay shipping and he told me , "come on man, its 2 empty tubes, it'll only cost a couple of bucks to send" I told him I already lost 60 and I wasnt losing more; he agreed to pay the shipping and to this day, the 19th, I still have not heard from them again, so tonight I send them 5 pics in email showing the tubes and the sticker, let's see what they have to say in 3 weeks this time
