- Report: #1259333
Complaint Review: Mediacom Cable - Gulf Breeze Florida
Reported By:
NessaNichole -
Gulf Breeze, Florida, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Mediacom Cable
1613 Nahanatala Rd Gulf Breeze, 32563 Florida, USA
Phone:
1-800-423-6835
Web:
N/A
Categories:
Business Rating:
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Mediacom Cable Poor Customer Service/Dishonest Technicians Gulf Breeze Florida
I have never been so upset in my life with the poor customer service of this company. My internet hasn't been right since they installed it. If the technicians show up on time, they never know what they are doing and are guessing half the time. If they decide not to show up, they lie about calling. This is not an accusation...its a fact. I had an appointment today between 1-5. The technician never called, never showed up. At 5:15 I called Mediacom to find out where he was, at 535 I got a phone call I couldn't answer because I was on hold. I was then told that they had tried to call twice (LIES!) and that now I couldn't be seen for the internet issue I have been trying to get cleared up since they installed it. Additionally, they keep trying to hang an overdue bill on me that doesn't exist. Every time I get notified, I call and get told that its a mistake, but then I called again or told I can't do something because of this overdue bill. How after three weeks of a billing cycle do I have an overdue bill? Why does no one at Mediacom know what they are doing. It ties my stomach in knots just talking to these people. Delete my post if you want too but I will be complaining every where I can until I can get some competent service or until I can find someone that actually appreciated their customers because it is clear that Mediacom DOES NOT!
1 Updates & Rebuttals
Update
#2Author of original report
Thu, October 08, 2015
Since I filed my complaint using multiple sources, Mediacom has gone out of their way to help remedy my issues. The corrected the billing issue I was having. When they came out to check my internet and modem they sent a supervisor with him to ensure that the right steps were taken. So far I am satisfied with what has been done in regards to my issues.
I am saddened that I had to even go this route to get this kind of response but it was necessary. I hope from here on out it is smooth sailing.
