- Report: #1377047
Complaint Review: MEDIACOM - Nationwide
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Author Not Confirmed
Why?
MEDIACOM
Nationwide, USA
Phone:
855-633-4226
Web:
MEDIACOMTODAY.COM
Categories:
Business Rating:
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MEDIACOM SHAUNICE Misleading Service and Broken Promises Customer Care East Coast Nationwide
I WROTE THE FOLLOWING TO MEDIACOM. On 6/2/17 I called MEDIACOM customer service line @4:51/6:51 pm and talked to "Shaunice" who I can only described as condescending and even said so to her. I asked that they review the recording. I am gone most of the year working for the Government and family live in the residence where MEDIACOM provides service. My inquiry was regarding the recent increase in the bill. Unquestionably this conversation will directly effect my continued service with Mediacom. Ostensibly she called me a liar and apparently is ill informed as to what services you have provided and are currently providing.
Originally (and please check the recording) I talked to a gentlemen who sounded like an indian accent who I was led to believe was from India who convinced me to subscribe to a promotion of a in-house phone and 100mbps service. I HAVE NEVER RECEIVED CLOSE TO 100MBPS SERVICE and if you check the records - complained several times when it wasn't even 10-15 mbps. Additionally he told me my rates would NEVER go up if I accepted the offer. A little over a year ago I talked to someone who "Shaunice" says made a note that my rates would go up after one year and that I agreed to a CONTRACT. I was also unaware of the alleged "CONTRACT" and the rate increase. If this is the case why do I not get the 100mbps or even close to it. Generally I get below 50mbps on a consistent basis and in the evening hours it drops below 20!
I have to ask why is it that loyal customers have to pay higher rates and by the way after talking to "Shaunice" who advised as such I found on-line lower rates than what she told me they were!
Her attitude changed my whole perspective on MEDIACOM and you probably here more than a million times a year "...I'm going to talk to my attorney..." but rest assured that is my intent. I feel very mis-lead and as a loyal customer for over 7 years - very much taken advantage of in many ways. It is apparent in our area that MEDICOM has a monopoly on the internet service so I feel compelled to file a complaint with the Federal Communications Commission and the Iowa Commerce Commission and Attorney Generals Office. That conversation with "Shaunice" turned what could have been a more favorable outcome for both parties into a very angry customer who feels compelled to even seek a legal firm to bring a class action suite not unlike the thousands of other customers I found who have files complaints in different forums. I have to wonder why MEDIACOM has the lowest rating in "Consumer Affairs" and you continue to conduct business they way you do! I am with the understanding that Mr. Tom Larsen, Mediacom Group's vice president of legal and public affairs - Mediacom, % Legal Department, 1 Mediacom Way, Mediacom Park, NY 10918 is the contact person and the person who can accept service. I will await your response before proceeding.
