Complaint Review: Mega Chess - san clemente California

Peter is an individual who works part time for my company and he is a college student. As an individual, Peter purchases quite a few stationary items on Amazon.com. Peter does not purchase anything for my company. Unfortunately I have had to learn about Peter's personal business because this Mustang Fliers, an Amazon.com store, choose to involve my company as a way of leveraging his poor business practices.

On very rare occasions, an item purchased online arrives damaged. The other day Peter purchased six variable width Staedtler Pigment Liners in a display case. The case is an important part of the package as the case props open the drawing pens when in use. The pens were shipped in an unpadded minila envelope and arrived at Peter's home with a damaged case. (By the way, the supplier who chose to involve my company's name knows the items were shipped to Peter's home and had nothing to do with our company.) Peter sent the owner of the company an email stating that he wanted to return the item because of the damaged case.

Peter was stunned at the owner of Mustang Fliers reply. I should post the letter online. If you read the letter you would realize the approach the owner of Mustang Fliers takes to intimidate his customers into providing positive reviews on amazon.com and preventing returns. A quick review of Mustang Fliers amazon.com shows a relatively low 4.8 stars. Peter was accused of breaking the item, using it and wanting to return it. He was told that if he wanted to return the item that he would have to pay for shipping and that the owner would evaluate the damage and make a decision on whether he would accept the return.

Mustang Fliers customer feedback on Amazon.com states similar issues; on 3/10 a customer stated, "I notified the seller of the poor condition and stated the item looked used. The seller replied in terse, abbreviated language asserting that the item was new and that the residue must have been left by old tape. I was told I could return the item, but I would have to pay for shipping. I was disappointed with the poor service."

On 3/7 another customer stated, "Was advertised to be much cheaper than the amazon product. Claiming that the shipping will be less than $5. Advertised to return the rest once the order was in. Not true. When confronted, accused me of buying a stolen good??? What the hell????? I would never, ever buy from such a deceiving, dishonest,store. Worst experience ever from ordering from amazon. Yuck!"

When Peter was informed of the approach Mustang Fliers was going to take to resolve his problem, he informed Mustang Fliers that he was going to escalate the issue to Amazon.com's A-Z complaint and that he would post a poor review to anyone who wants to listen.

Mustang Fliers approach to the problem was to post this on RipOff report, slurring my company's name when I had nothing to do with this transaction and slurring Peter's name because he had the nerve to want to return a damaged product.

I'm now looking forward to seeing the results of Peter's A-Z Complaint and providing this forum with feedback. I will also contact Amazon.com to see if Mustang Fliers approach of flaming a company that has nothing to do with one of their customers issues is an approach to customer service that Amazon.com supports.

I completely support the RipOff reports mission and the frustrated customers it supports. I'm curious to see how the community reacts to a company like Mustang Fliers who perverts the purpose of this valuable board to flame completely innocent parties. I think Mustang Fliers actions deserve your full furry!

Best of luck to you Mustang Fliers! My advise would be for you to remove this post immediately and begin to provide your customers with better service!