- Report: #230776
Complaint Review: Menards - Clive Iowa
-
Author Confirmed
Why?
Menards
12000 Hickman Road Clive, 50325 Iowa, U.S.A.
Phone:
515-270-0994
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Menards sold special order - will not give refund - lies regularly Clive Iowa
Clive Menards Manager Stephen Smiley has lied to me several times.
I purchased some special order doors from Menard's store in Clive, Iowa. They did not come in when they were supposed to. I was building a house and had several delays, so I didn't need the doors, so I kind of forgot about them. Three weeks after I ordered them, I was in the store and looking at clearance merchandise. At that time I saw doors just like I ordered. I asked if they were mine and was told that they were not. When I remembered, I went to pick them up and was told that they had been sold. Because I bought things at two separate stores, I lost track of the doors so I bear some responsibility for the long delay. The front end manager told me that they had sent me a registered letter stating that they were going to sell the doors if I didn't pick them up. NO registered letter ever came to my house. Manager Stephen Smiley insisted that he and I knew what happened. He repeatedly said they sent the registered letter, but when I asked the front end manager for the number of the registered letter she refused to give it to me.
Manager Smiley said he would give me my money back minus a 15% restocking fee. I contacted guest services in Eau Claire, but the would not talk to me by phone. I wrote and e-mailed them and they responded with letters that didn't make sense. Finally, I received a letter that said whatever decision the manager made was what their decision was.
I made an offer to pay the difference between the price I paid and what they sold the doors for, but ol' Smiley talked as though he didnt' hear what I said. He was haughty, condescending, and downright rude. He once again told me he would give me my money back minus 15% restocking fee, but when I went in to get that (deciding to write it off as a bad place to do business) good ol' Smiley told the clerk she had to give me a merchandise credit check. This goes against their refund policy. I asked for Smiley to come to the front when one voucher had been issued and they still hadn't given me a refund on the second receipt. I asked Smiley face to face to refund the amount on my credit card and he said, "No, I'll do what I said I'd do Saturday. I'll give you a merchandise credit." I said he was lying, he said he'd refund my money. At that point he ordered me out of his store. He said he would not complete the other transaction.
The bottom line is Stephen Smiley is trying to steal $256.46 from me and by ordering me to not come back to his store, what value is the merchandise credit of $203.20? Why would I want to spend any money at his store. The merchandise credit was a slap in the face to begin with. Last year, the same store sold a refrigerator that I had purchased in combination with a side by side freezer. New models came in, but they would not give me the new model which cost more, but looked exactly the same. A simple phone call would have fixed both problems but Menards has a problem with using the phone.
Glenn
Des Moines, Iowa
U.S.A.
I purchased some special order doors from Menard's store in Clive, Iowa. They did not come in when they were supposed to. I was building a house and had several delays, so I didn't need the doors, so I kind of forgot about them. Three weeks after I ordered them, I was in the store and looking at clearance merchandise. At that time I saw doors just like I ordered. I asked if they were mine and was told that they were not. When I remembered, I went to pick them up and was told that they had been sold. Because I bought things at two separate stores, I lost track of the doors so I bear some responsibility for the long delay. The front end manager told me that they had sent me a registered letter stating that they were going to sell the doors if I didn't pick them up. NO registered letter ever came to my house. Manager Stephen Smiley insisted that he and I knew what happened. He repeatedly said they sent the registered letter, but when I asked the front end manager for the number of the registered letter she refused to give it to me.
Manager Smiley said he would give me my money back minus a 15% restocking fee. I contacted guest services in Eau Claire, but the would not talk to me by phone. I wrote and e-mailed them and they responded with letters that didn't make sense. Finally, I received a letter that said whatever decision the manager made was what their decision was.
I made an offer to pay the difference between the price I paid and what they sold the doors for, but ol' Smiley talked as though he didnt' hear what I said. He was haughty, condescending, and downright rude. He once again told me he would give me my money back minus 15% restocking fee, but when I went in to get that (deciding to write it off as a bad place to do business) good ol' Smiley told the clerk she had to give me a merchandise credit check. This goes against their refund policy. I asked for Smiley to come to the front when one voucher had been issued and they still hadn't given me a refund on the second receipt. I asked Smiley face to face to refund the amount on my credit card and he said, "No, I'll do what I said I'd do Saturday. I'll give you a merchandise credit." I said he was lying, he said he'd refund my money. At that point he ordered me out of his store. He said he would not complete the other transaction.
The bottom line is Stephen Smiley is trying to steal $256.46 from me and by ordering me to not come back to his store, what value is the merchandise credit of $203.20? Why would I want to spend any money at his store. The merchandise credit was a slap in the face to begin with. Last year, the same store sold a refrigerator that I had purchased in combination with a side by side freezer. New models came in, but they would not give me the new model which cost more, but looked exactly the same. A simple phone call would have fixed both problems but Menards has a problem with using the phone.
Glenn
Des Moines, Iowa
U.S.A.
1 Updates & Rebuttals
Watcher150
Smart Ass,Michigan,
U.S.A.
Bottom Line
#2UPDATE Employee
Sat, January 19, 2008
It's sounds like you were not treated all that well at that particular store however YOU signed a contract when you purchased those doors. That contract stated that you had a specific time period to pick up the doors or they would be liquidated. It works like this. When product arrives to the store, you are notified via a postcard that it has arrived. You are given 2 weeks to come and get it out of the store. (Stores are not giant warehouses designed to just keep your merchandise until you eventually need it). If you don't pick it up in 15 days, another notification goes out (and you get another week). If after a month you still have not picked up the merchandise a certified letter is mailed out. A certified letter means that there is a paper trail showing that you were contacted and signed for the letter. That certified letter gives you 2 weeks to come and get your merchandise, if you fail to do so, your rights are revoked and your merchandise is liquidated. Clearly if you have not picked up your merchandise after 6 weeks and have not bothered to take the time to contact Menards to tell them WHY, than you clearly don't want your merchandise. This information is spelled out in the terms and conditions printed on the special order contacts that YOU sign when you place the order. If you fail to read these, there is no one to blame for the problems but yourself. In the future I would suggest you not sign something until you have actually read it and completely understand your rights and RESPONSIBILITIES. Had you taken the time to explain to the store that there were delays in your project and you needed a little more time, it's quite likely the store would have worked with you. Communication is ALWAYS a 2 way street.
