BuyerBeware
milwaukee,#2UPDATE EX-employee responds
Mon, December 24, 2012
Sorry, but I feel that you flunked the test by not keeping your receipt. The fact that menards has a kiosk to look up your receipt shows that they are trying to help the customer stay organized and increase the odds that the customer will be able to make a successful return/exchange. You are lucky that they even have this option.
ALSO, Menards does have a tracking system for replacement plans, but it is your responsibility to register your plan when you make the initial purchase. Sorry if you did not know this, but it is your responsibility as the consumer to protect yourself by keeping good records and following the standard procedures that are in place.